Raymarine no longer correspond by email?

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I am trying to email Raymarine to get details for technical training courses (on installation and repair of their products) and have spent the last half hour crawling over their website and even registering and opening an 'account' with them. Still no email address or even a web form.

Does anyone have an recent experience of emailing them?

Many thanks.
 
I have just had a look and agree with you it is impossible to contact them! On that basis I will definately not be buying any of their products. Sorry I could not help.
PS I guess I would see if I could get a message to them via the "request a brochure function" if I was desperate.
 
Not direct email - but if you register on the site - and then goto My Raymarine (or something similar) - you can use web forms to contact them.

A bit of a pain for a one off - but if you have an ongoing query it does keep all the correspondence together
 
I rang the Portsmouth no and got

General Email address info@
and for the technical training courses:
service.admin@

domain name is raymarine.com

HTH! /forums/images/graemlins/smile.gif
 
It doesn't get you a Raymarine email address but it will send them a message:

Customer Support
Ask Raymarine
Fill in the boxes.

It's intended for technical questions but if they are interested, they will forward your message to the right people.

Derek
 
[ QUOTE ]
A bit of a pain for a one off - but if you have an ongoing query it does keep all the correspondence together

[/ QUOTE ]How does it keep it together? To me it seems to mean that you don't get a copy of what you send them and have to keep going online to see if you have got an answer.
 
Yes - I didn't say it was a great system ...
Looks more aimed at making their life easy.

Can't remember if you can get it to notify you of a reply from them - I'd certainly hope it could - but don't remember ....
 
[quoteHow does it keep it together? To me it seems to mean that you don't get a copy of what you send them and have to keep going online to see if you have got an answer.

[/ QUOTE ]

I used it for info re parts for the steering gear, (linear drive), and got email confirmation of the query. I think I had to chase it up a week later but, once chased, I got a quick response and a reason for the delay... by email.
 
Richard, doesn't sound as though it's the way to get some advice after failure, when crossing an ocean! /forums/images/graemlins/wink.gif

Why is it that so many companies have gone for zero support - Dell, Tom Tom, ...you can't get direct support from anyone and it is a growing tendency.

[rant]Maybe, if 'we' express our disapproval (as 'we' did in the case of offshore call centres and banks without phones) things will improve again. What we really need is a darned good recession to get the complacent Bs to provide the customer with the service he is paying for instead of making life easy for the staff. [/rant]
 
[ QUOTE ]
Richard, doesn't sound as though it's the way to get some advice after failure, when crossing an ocean! /forums/images/graemlins/wink.gif


[/ QUOTE ]

Sorry.... that wasnt the full story.

In August, I got Raymarines details off the web and I spoke with a technician at Raymarine whilst we were off Finisterre. They gave me a part kit number and a distributor in Lisbon. Called the distributor and they couriered the part to Bayona for me.

During a subsequent call re another part, the technician wasnt sure if they did one, but promised to check it out.

I then used the site, and, after the chase up, the technician I had been speaking to responded by email... seemed noone knew if they did the part kit, but he eventually found it.

I found them extremely helpful, but understand that they may not allow the same kind of direct access to the technicians anymore.

In which case, your rant is quite justified.

Cheers

Richard
 
I think that access has now been denied. I'll keep this thread updated as to whether I get a reply on info@ so you guys will all know what to expect! Or what not to expect /forums/images/graemlins/frown.gif
 
Twice in the past three months I have raised technical queries via their web-site. On both occasions I have received a fairly comprehensive reply within 24 hours.

Click on Customer Support tab, then click on "Find Answers or Ask Raymarine". Set up an account..takes about 20 seconds... and send your question.

Didn't actually like one of the answers...confirmed that I was wanting the impossible....but it was quick!
 
I contacted customer support via the web site last week. Got a quick reply the following day.
Incidentally the query was with the wireless controller. It repeats the nav data on the remote. However, the depth is in feet and there is no way to display it in metres. Clearly ok for the USA market but not for us Europeans. They are aware of the problem but don't know when they will next issue a software upgrade. Even then I don't know how they will upgrade existing wireless controllers. Didn't sound like a priority to me. The market here for such things must be pretty small.
 
Thanks for that. I did create an account but it got me nowhere. As I said at the outset, my question was about training, not technical queries on a product.

Technical queries are not the only reason to contact the manufacturer of one's entire marine electronics system and it is necessary at times to be able to write a letter - these days, by email.
 
I can't recall ever having a problem with any of our Raymarine equipment that was not resolved by calling the local dealer for advice. Have I been very lucky?

Raymarine equipment on board includes: GPS, Chart Plotter, Auto Pilot, Radar, Radio and instruments etc.

Avagoodweekend.
 
Still have heard nothing from Raymarine. It seems that they no longer speak direct to their customers.
 
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