boatmike
Well-known member
Why is it that many of the stands at the boat show are manned by dyslectic teenagers? Or is it just me doing a Victor Meldrew? Why don't people understand what they are selling?
I have a fairly ancient monochrome chartplotter of dubious heritige using old fashioned NT chart cartridges that are now obsolete. Having decided to escape to the Med next year I decided to fork out on a computer based system in glorious technicolour on a laptop. because there are no tides in the med and I want to keep it simple I bought Winchart Planner for the princely sum of £76 and about £600 worth of C-Map charts for it (ouch!) all I now need is a GPS input for it. OK, Garmin make them thought I and trogged off to their stand. After spending 10 minutes explaining to a spotty teenager that I wanted only to input a GPS signal to my laptop I was met by blank looks. "You need a chartplotter then" "No I don't I have a laptop." "Er???" "We don't sell laptops" "Thats fine cos I don't want to buy one" ........
Enter second sales person.... Seemed to understand..... You can buy a stand alone antenna, or a handheld machine, either will give you an input to your computer.
"NMEA code" says I. "Er????" ........ Enter third salesman. "You don't want to do that" says he. You want to buy a GPS 152 complete with antenna and plug that into your computer. They are only £230 and you might buy one even cheaper at a chandler. An antenna will cost you £170 anyway....."
Thinks.... Good Idea.... Then if my laptop goes tits up I can still know where I am.... Yes I will have one of those...... "Have you got the cables to connect it to my computer?" "Err????" Much searching of catalogues..... "Yes heres one!" "No good says I that's serial output and I need to shove it in a USB...... "Er????" Enter salesman no 4. Heres a serial to USB conversion cable. ony £45 (Gulp!) Guaranteed to work......
Cut to home.
Load up Winchart..... Superb..... Stick power lead on Garmin.... OK. Spend 3 hours trying to decipher book of destructions..... Eventually find out it has to be set up to output NMEA (not in book) Find out how to do it and plug it in PC. Does not work. Phone up Garmin. "Have you loaded driver for USB they ask?" " What driver?" "The one in the box" Retrieve box. Find computer disk in bottom of box hiding under packaging with more destructions.... Load driver. Plug in. Still does not work! Phone Garmin. Oh we sometimes get this problem, it's a Microsoft Windows problem. It thinks the GPS is a mouse....... Visions of trying to get Bill Gates to sort it out....... Feel Victor Meldrew coming on. " No! Listen! You said it would work at the show and it doesn't." " Well can't do anymore now.. Office is closing.... Goodnight......."
OK... thinks I.... PC has a serial port. Laptop doesn't. Try it on there. It works! Problem obviously USB to Serial converter complete with driver.... Next day phone Garmin again. Repetition of claim that it's a Windows problem. Victor surfaces in full glory.... "Don't care if you think it's the man in the moons problem. It doesn't bloody work and does not do what you sold it to me for therefore it is not fit for the purpose ......blah blah blah... rant rant !!!"
In the meantime Son arrives with Maplin USB/Serial convertor for £11.50. We plug it in. It works! £45 Garmin crap doesn't. No drivers, no software, just a little pluggie.
Neadless to say Garmin get the crap back in the post. But no apology. No humble pie. In fact they still say it is a Windows problem!!!!!!
I don't belllieeeeeve it!
Am I the only one?
Nothing seems to work first time and no one understands what they are selling....
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I have a fairly ancient monochrome chartplotter of dubious heritige using old fashioned NT chart cartridges that are now obsolete. Having decided to escape to the Med next year I decided to fork out on a computer based system in glorious technicolour on a laptop. because there are no tides in the med and I want to keep it simple I bought Winchart Planner for the princely sum of £76 and about £600 worth of C-Map charts for it (ouch!) all I now need is a GPS input for it. OK, Garmin make them thought I and trogged off to their stand. After spending 10 minutes explaining to a spotty teenager that I wanted only to input a GPS signal to my laptop I was met by blank looks. "You need a chartplotter then" "No I don't I have a laptop." "Er???" "We don't sell laptops" "Thats fine cos I don't want to buy one" ........
Enter second sales person.... Seemed to understand..... You can buy a stand alone antenna, or a handheld machine, either will give you an input to your computer.
"NMEA code" says I. "Er????" ........ Enter third salesman. "You don't want to do that" says he. You want to buy a GPS 152 complete with antenna and plug that into your computer. They are only £230 and you might buy one even cheaper at a chandler. An antenna will cost you £170 anyway....."
Thinks.... Good Idea.... Then if my laptop goes tits up I can still know where I am.... Yes I will have one of those...... "Have you got the cables to connect it to my computer?" "Err????" Much searching of catalogues..... "Yes heres one!" "No good says I that's serial output and I need to shove it in a USB...... "Er????" Enter salesman no 4. Heres a serial to USB conversion cable. ony £45 (Gulp!) Guaranteed to work......
Cut to home.
Load up Winchart..... Superb..... Stick power lead on Garmin.... OK. Spend 3 hours trying to decipher book of destructions..... Eventually find out it has to be set up to output NMEA (not in book) Find out how to do it and plug it in PC. Does not work. Phone up Garmin. "Have you loaded driver for USB they ask?" " What driver?" "The one in the box" Retrieve box. Find computer disk in bottom of box hiding under packaging with more destructions.... Load driver. Plug in. Still does not work! Phone Garmin. Oh we sometimes get this problem, it's a Microsoft Windows problem. It thinks the GPS is a mouse....... Visions of trying to get Bill Gates to sort it out....... Feel Victor Meldrew coming on. " No! Listen! You said it would work at the show and it doesn't." " Well can't do anymore now.. Office is closing.... Goodnight......."
OK... thinks I.... PC has a serial port. Laptop doesn't. Try it on there. It works! Problem obviously USB to Serial converter complete with driver.... Next day phone Garmin again. Repetition of claim that it's a Windows problem. Victor surfaces in full glory.... "Don't care if you think it's the man in the moons problem. It doesn't bloody work and does not do what you sold it to me for therefore it is not fit for the purpose ......blah blah blah... rant rant !!!"
In the meantime Son arrives with Maplin USB/Serial convertor for £11.50. We plug it in. It works! £45 Garmin crap doesn't. No drivers, no software, just a little pluggie.
Neadless to say Garmin get the crap back in the post. But no apology. No humble pie. In fact they still say it is a Windows problem!!!!!!
I don't belllieeeeeve it!
Am I the only one?
Nothing seems to work first time and no one understands what they are selling....
<hr width=100% size=1>