DAKA
Well-Known Member
You can't even buy a Princess logo jacket !
Henry
What size are you looking for Henry ?
Princess used boat warranty scheme
- Thread starter henryf
- Start date
What size are you looking for Henry ?
RobWales
Well-Known Member
You can H...
http://merchandise.princessyachts.com/
http://merchandise.princessyachts.com/
kcrane
Well-Known Member
As I've already said I am the happy recipient of good service from PMYS despite not having bought my Princess boat from them. I'm glad as boat buyers that we have two companies whose customers say they provide good service.
However jfm is right Roger, this is a discussion forum, it comes across badly when you arrive, make statements, then withdraw.
Personally I'd not have dissed a team member in public either, poor CaptainCook. The real one came to a sticky end, be careful what handle you choose
Unless I missed it you also didn't answer the question... does the warranty (insurance cover) include fixing the boat where ever it happens to be?
capsco
Well-Known Member
As I've already said I am the happy recipient of good service from PMYS despite not having bought my Princess boat from them. I'm glad as boat buyers that we have two companies whose customers say they provide good service.
However jfm is right Roger, this is a discussion forum, it comes across badly when you arrive, make statements, then withdraw.
Personally I'd not have dissed a team member in public either, poor CaptainCook. The real one came to a sticky end, be careful what handle you choose
Unless I missed it you also didn't answer the question... does the warranty (insurance cover) include fixing the boat where ever it happens to be?
You have no right to ask that question, the discussion is closed!
kcrane
Well-Known Member
Oops, I forgot, I was never good at taking orders.
Having said that all is not lost (tho the comment on snatching defeat from victory rings right), one of the joys of this media is that you can usually learn as you go and then get it right.
Roger need only re-appear, say oops, new to online media, actually quite happy to continue the dialogue, thanks for asking about our new service and no, the warranty doesn't apply anywhere, only in UK (or whatever the answer is). All would be forgotten, Roger would look likes he learns quickly, and then he can quietly drop out of the forum if he doesn't think it adds value to PMYS to participate. As far as I know EBY don't take an active part in the forum and it doesn't seem to have harmed their reputation.
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KevB
Well-Known Member
It was answered in post 109 by jfm in a roundabout way
"Austria, The Balearic Islands, Belgium, Bulgaria, The Canary islands, The Channel
islands, Corsica, Crete, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Germany, Italy, Malta,
Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia
(Moscow), San Marino, Sardinia, Sicily, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine (Kiev)."
jimmy_the_builder
Well-Known Member
My take on Princess is that they have always just got on with the business of selling boats and looking after people. From that has grown good business to the point where they are firmly one of the key players. I would almost say they are a little startled by all the limelight and attention success has brought. Contrast this to someone like Sunseeker who are masters of publicity / brand management.
You can't even buy a Princess logo jacket !
Henry
Au contraire, young man:
http://merchandise.princessyachts.com/princessyachts-branded-menswear/force-2-unisex-jacket.html
As a flybridge owner, you'll be delighted to know you can also now buy nice Princess cardie as well:
http://merchandise.princessyachts.c...-menswear/softshell-aventura-mens-jacket.html
Cheers
Jimmy
RobWales
Well-Known Member
Au contraire, young man:
http://merchandise.princessyachts.com/princessyachts-branded-menswear/force-2-unisex-jacket.html
As a flybridge owner, you'll be delighted to know you can also now buy nice Princess cardie as well:
http://merchandise.princessyachts.c...-menswear/softshell-aventura-mens-jacket.html
Cheers
Jimmy
OK allow the cardie, but you're a bit slow Jimmy...
kcrane
Well-Known Member
Au contraire, young man:
http://merchandise.princessyachts.com/princessyachts-branded-menswear/force-2-unisex-jacket.html
As a flybridge owner, you'll be delighted to know you can also now buy nice Princess cardie as well:
http://merchandise.princessyachts.c...-menswear/softshell-aventura-mens-jacket.html
Cheers
Jimmy
A Princess cardie for Xmas, um, fits my profile I think. Can you drop a hint to R?
kcrane
Well-Known Member
Well spotted - I took that to be one of jfm's examples of what should be said, didn't realise it was a real link to an answer, duh!
Looks a reasonable list, other than no UK, maybe the full text says "The UK, plus the following..."
MapisM
Well-Known Member
Spot on.
I feel entitled to throw in my own "rational person's feeling towards PMYS", in jfm words, because I never dealt with them in any manner, therefore I can say what impression they gave me in this thread alone. And by all means, it's NOT that they need to shape up.
Yes, one of their folks made the mistake of commenting in this thread, exposing himself and his company to some sarcastic - albeit well argumented - replies and questions.
Then their sales director posted their formal position, specifying that they are available for anyone interested in further details, but not through this forum.
Now, it's not true, as someone said, that this is a mistake from a PR viewpoint. Rather the opposite, in fact: letting this thread get quietly lost in the cyberspace, which is what will soon happen anyway, is definitely the best way they could choose to run this type of media gauntlet. That's what any real PR expert would have suggested them, whether here in the asylum we like it or not.
I have no clue about whether the pudding Deleted User is talking about is good or not, but anyone suggesting that it isn't based on this thread alone either ain't so rational, or have some sort of vested interest in saying so.
Oh, and for the records, I did get in touch with EBY some years ago, when I came to the UK looking for a small lake boat, and it was a flawless experience from my (a potential client) viepoint. It didn't materialise in a purchase only because I found a boat they couldn't offer, which I fancied better.
Just saying, to make it clear that I'm not "rooting" for anyone.
jimmy_the_builder
Well-Known Member
I don't think there's anything wrong with talking about our first-hand experiences of EBY. I'm just saying it like I see it.
In fact my own position is that I have been a customer of both PMYS and EBY - I had a new Princess 42 from PMYS, and then later the secondhand Fairline Targa 40 from Essex. There is no doubt that there's some difference between the two dealerships, although I completely and wholeheartedly agree Henry's comments about Pete Harwood, the customer service manager at PMYS. Despite his haircut he is a top bloke and did his very best looking after my P42. He even bought me dinner once in the south of France (but you know what, so has Nick Barke from EBY - so that has to be a score draw!).
Cheers
Jimmy
jimmy_the_builder
Well-Known Member
OK allow the cardie, but you're a bit slow Jimmy...
You're right Rob, I completely am. I saw Henry's post, and failed to notice that there was another page of suitably witty responses to the thread!
Humble apologies...
Cheers
Jimmy
jimmy_the_builder
Well-Known Member
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Nick_H
Well-Known Member
I bought my boat on brokerage through PMYS, so I couldn't really add to the discussion on warranty support, but as the thread seems to have broadened to cover customer service generally, I can say that i've had very good service from them over the six years i've owned the boat, and I also don't agree the "shape up" comment if it was meant in a wider context than their response to internet forums. As for Captain Cook, I guess he must have nipped to the loo when they covered social media policy on his induction day
Nick_H
Well-Known Member
Indeed, and it's no coincidence that none of the main buiders or dealers, Fairline and EBY included, choose to post on here. The potential gains just dont outweigh the risks.
MapisM
Well-Known Member
Absolutely. Much better to let your unofficial "supporters" deal with this stuff.
If a marketing bible has ever been written, I'm sure that has to be somewhere in the very first pages.....
jfm
Well-Known Member
Oops sorry for causing confusion on that. No it wasn't meant in any wider context. It was at the very end of my post 115 which commented only on PMYS's internet behaviour so was intended as a comment only on that, and not a comment on their boat sales/service. My fault for not being clearer
A week is a long time on the internet and things get forgotten, but remember PMYS started this discussion with their post 24 which was slightly a plug for their used boat warranty. Then they were asked a follow up question, didn't answer, said "we'll get back to you" (which led to the "PMYS can't decide things very quickly" comments), and then they pronounced "no more questions". It's only an internet forum (containing real customers though), but that isn't a great MO.
pan
Well-Known Member
Absolutely. Much better to let your unofficial "supporters" deal with this stuff.
If a marketing bible has ever been written, I'm sure that has to be somewhere in the very first pages.....
Baloney….! First rule of business, listen to your customers, it was an ideal opportunity for PMYS to address and publicise their used warranty package… and have spectacularly failed to do so. If manufacturers/dealers don't wish to participate in a forum, that's fine, but to issue a statement without any substance, then walk away, is imo arrogant! Leaves me with feeling that maybe if I had a warranty issue with them, I would get the same response…
For me this has nothing to do with the Princess/Fairline comparisons, but the attitude of the people I may be dealing with in the future.
Nigelpickin
Well-Known Member
Sorry to disagree but a PR agency would advise to take arguments offline, this is different, completely.
There was a fantastic opportunity for PMYS to nurture the thread, contribute and inform - 'Speak to the hand 'cos the face aint listening' was a pretty ballsy response and if it was on the advice of an Agency then I would like to know which one!
Also agree re Captain Cook, man if he ever wanted to build a constructive dismissal case, I hope he took a screen shot...