Princess UK - thumbs down

[blumed]

This is very awkward but I wrote several e-mails to order props for my P420, and they completely ignore my e-mails.
I told them this was urgent because I can't move the boat and they still don't reply. So when it comes to parts, Princess UK are hopeless. Is it me? will it help if my surname was british? I am very dissappointed. Anyone had a similar experience?

 

[B175Chris]

Why dont you give them a call? Might be more immediate...

 

[blumed]

I tried to get in touch with Peter ward, but lines are always too busy. I left a message on the ans machine a week ago.

 

[B175Chris]

hmm thats a bit of a dilemma, cant say i've dealt with them, perhaps call first thing in the mornign or keep trying and dont leave messages, might be a bit of a pain but could work...

 

[blumed]

I hauled the boat a fornight ago, and was shocked to see that props were heavily corroded. So I said OK, with a bit of luck I will get a new set of props and back in the water in 15 days. But seems its going to be 15 weeks. If anyone have a set of props for sale...23x31pitch aquacup, 4 blade....

 

[Bajansailor]

If they are ignoring you, it might be a good idea to contact some propeller people directly.

Here are a few :

http://www.teignbridge.co.uk

http://www.hamblepropellers.com

http://www.bruntons-propellers.com

 

[No1_Moose]

Opposite experience here, they were extremely helpful in finding us some bits and we don't even have a Princess! We tried Princess parts because we had no help whatsoever from Fairline (the boat is a Fairline).

 

[MakinWaves]

Have you checked that you have the right contact details?

See here: http://www.princess.co.uk/boat-parts.html

May be a case of not reaching the right department, hence no return to calls or emails.

 

[blumed]

Contact detals were correct. I have now contacted Princess Distributor in Malta, who agian took another week to tell me that PY are working on my quotation.
Very dissappointing!

 

[hlb]

Yes but you should not be buying props from princess, see a local prop man.

 

[blumed]

Hi, I live in Malta and ther are no prop men on the island. Now I know that I shouldn't go to PY.