Nigelpickin
Well-Known Member
I think that's a really good point, in 14 months of ownership since new Ive had the following issues:
1 inch of spidering on the tender garage door - dealer decided to request replacement door rather than repair, Prestige obliged and shipped the door direct to our marina, Ancasta fit, test and apply new decals.
Washer/dryer wend BANG whilst in France, Prestige ship new one and fit within 3 days
One electric blind has small kink in a fold, again Ancasta decide to replace
One small crack in teak on swim deck, replaced with new teak
One amidships bilge pump sensor fail, currently awaiting part and replacement.
And some other bits and bobs.
Now I imagine that if I had needed to argue with the dealer, chase the repair or schedule around the dealer and not my time that much of this could have been frustrating, I have every sympathy for a punter in that situation.
As things have gone, cominication has been outstanding, repairs and replacements happen quickly and without any quibble and I've learnt a hell of a lot about my boat.
I think that Ancasta know that I conribute on this forum but I'm certain that it's not the only reason they have provided a first class service, I also think that I'm a pretty good client, patient and tolerant and I think that helps also.
There are always going to be issues with a new boat, so many components, so much to go wrong; it's the customer service that really counts and a good manafacturer and efficient dealer can keep a customer for life if they deal with the clients problems well.
So when you buy a new boat, my advice is enjoy the snagging process, form a good relationship with the dealer, (tell them what your expectations are), and don't put up with any bullshot
