shan
Well-Known Member
Send them the link... 
PITA new owners
- Thread starter Robin
- Start date
NormanS
Well-Known Member
Sorry, but I have to say that I'm disappointed in some people's attitude here. The new owners have bought the boat. Is it really too difficult to answer some questions about it?
One of the main functions of this forum is so that people can ask for information and advice. Seems kind of similar, but we don't normally slag off those asking the questions. Just saying.
One of the main functions of this forum is so that people can ask for information and advice. Seems kind of similar, but we don't normally slag off those asking the questions. Just saying.
Robin
Well-Known Member
I guess I had not realised what a nasty unhelpful person I am.:disgust:
Angele
Well-Known Member
No, normally we tell them they asked the wrong question, and then proceed to give them an answer to a question that they didn't ask...
WhiskeyTownRacer
Well-Known Member
One might turn that around and say it's pretty disappointing that the new owner can't use some gumption, or by the sound of it based on reading the entire thread, even a modicum of common sense.
Assuming all accounts are accurate, I'd be quite embarrassed if I put myself in the position of the new owner. On one side you have someone who appears to have been rather helpful, on the other you have people who appear to take take take.
Just an alternative view
jac
Well-Known Member
Still tbc.
We're waiting until she sells and in no hurry. A part of me wants to keep her over this season ( as long as Jonic doesn't find out as he's selling her!)
want something that is a better sailor, other than that no preference
Robin
Well-Known Member
We had very specific reasons to accept the performance, which was adequate if not earth shattering. 1) the lower height rig enabled us to pass under fixed bridges on the ICW, that have 65ft clearance. 2) The in-mast mainsail and pull string reefing/furling, as opposed to a tall fully battened 3 slab main that I had and preferred in the UK made routine handling simpler after my stroke ( SWMBO says and made it a condition of returning to sail) and 3) the shallow draught winged keel allowed us to deal with the very 'skinny' waters of the ICW and Bahamas without resorting to a centreboarder or catamaran.
stranded
Well-Known Member
Guess to an extent it depends how the transaction has gone. If someone pays a price that the seller is happy with, then a bit of after sales service seems fair enough. If they have squeezed the price down to the absolute minimum, they should not be surprised to get the Ryanair experience.
JumbleDuck
Well-Known Member
Why not just give them some spectacularly bad advice? By the time they have hoisted the family pooch up the mast or dropped the anchor through the dinghy they'll have learned to stop asking.
Spi D
...
In business life this commonly is covered by the contract entered.
'Following go live of this project there will be xx days of hypercare for solving yyyy. During this period response tie will be more than zz. Following this period any delierables or services will be chargeable'
Might inspire for a text insert when writing the contract or receipt when selling privately.
'Following go live of this project there will be xx days of hypercare for solving yyyy. During this period response tie will be more than zz. Following this period any delierables or services will be chargeable'
Might inspire for a text insert when writing the contract or receipt when selling privately.
Robin
Well-Known Member
What constitutes a bit of after sales service? We sold 2 months ago FFS. Tonight about 8pm we sat down to relax and started watching a film. In the next 2 hours I had 8 text messages with questions , as they had just arrived to spend the weekend on board. It seems when he fills the water tanks water gets in the bilges.several texts later I think I establish he is fillingthe tanks via the access hatches on the tanks, not the deck fillers. I suggested he looks at the owner's manual which has a very clear section on fresh water plumbing, together with a compete schematic showing pipework and valves. There are two copies of the owner's manual on board, text back says he will look later as he is busy installing a TV antenna, though quite why when the boat and berth is wired for cable TV and the TV has a built in DVD player with a whole stack of movie DVDs that we left on board free. Fortunately we were watching a DVR recorded movie ourselves sat home so finally got to see it when the texts stopped.
I go out of my way to be as helpful as I can to ALL fellow boaters and this couple are actually really nice when not being a right royal PITA. We have been extremely generous with the extra stuff ( probably over$2,000's worth) we gave them after the sale with the boat that was not part of the inventory proper, nor what would normally have been included. Actually as we are currently thinking of returning to UK and buying another boat there, I wish we had not given as much away as we did, but too late now..
Perhaps I really am a miserable old git.:disgust:
Last edited:
jordanbasset
Well-Known Member
and then disagree about that answer givenNo, normally we tell them they asked the wrong question, and then proceed to give them an answer to a question that they didn't ask...
Mister E
Well-Known Member
Robin I get the feeling that you are being used as the easy version of the Owners Manual.
As you were about to watch a film outside of normal working hours then I would have left the text until normal working hours 9am Monday.
If you respond straight away it is easier to ask you than look up the answer in a book.
So maybe it is time for your memory to start fading and not remember where things are.
As you were about to watch a film outside of normal working hours then I would have left the text until normal working hours 9am Monday.
If you respond straight away it is easier to ask you than look up the answer in a book.
So maybe it is time for your memory to start fading and not remember where things are.
NormanS
Well-Known Member
Must say I don't understand how a text coming in can stop you watching a film! If you are allowing things like that to rule your life, it's no wonder you're getting ratty. Hang loose.
RichardS
N/A
I don't understand this.
I don't have deck filler thingies like for diesel .... I just open the hatches and the water tanks are underneath with a large 4 inch diameter screw-cap which I unscrew and stick the hose pipe in. Are you saying that this guy is opening something like my hatches and just spraying the water over the top of the tank without removing any screw cap?
Surely it can't be like that? If it is Darwinism will soon take over and once the guy sets sail for the first time you'll never hear from him again.
Richard
NormanS
Well-Known Member
I don't understand this.
I don't have deck filler thingies like for diesel .... I just open the hatches and the water tanks are underneath with a large 4 inch diameter screw-cap which I unscrew and stick the hose pipe in. Are you saying that this guy is opening something like my hatches and just spraying the water over the top of the tank without removing any screw cap?
Surely it can't be like that? If it is Darwinism will soon take over and once the guy sets sail for the first time you'll never hear from him again.
Richard
Watch out! You're asking questions, so Robin will class you as a PITA.
Concerto
Well-Known Member
Robin
You will have to be selective in answering any future questions. Add a time delay. In this instance you should have watched your film and then given a reply.
You have been too available, so you have made it too easy to "Lets ask Robin". With answers in the manuals, that are very easy to find, just refer them to the manual with a standard answer like "You need to read the manual, as I cannot remember." This should reduce the number of questions, but leave you available for anything important.
You will have to be selective in answering any future questions. Add a time delay. In this instance you should have watched your film and then given a reply.
You have been too available, so you have made it too easy to "Lets ask Robin". With answers in the manuals, that are very easy to find, just refer them to the manual with a standard answer like "You need to read the manual, as I cannot remember." This should reduce the number of questions, but leave you available for anything important.
GrahamM376
Well-Known Member
+1
My phone is for my convenience and I have the choice of answering or not or, turning it off when I don't want to be contacted.
Robin
Well-Known Member
WE use our cellphones in preference to landlines for everything and they have loud notifiers for text receipts. pure curiosity I know but it is difficult to ignore and not take a peek to see 'what now FFS'.
I guess I am just a ratty old git and need to cultivate a more public sod you go away attitude
Robin
Well-Known Member
I don't understand this.
I don't have deck filler thingies like for diesel .... I just open the hatches and the water tanks are underneath with a large 4 inch diameter screw-cap which I unscrew and stick the hose pipe in. Are you saying that this guy is opening something like my hatches and just spraying the water over the top of the tank without removing any screw cap?
Surely it can't be like that? If it is Darwinism will soon take over and once the guy sets sail for the first time you'll never hear from him again.
Richard
There are two deck fillers, close together on the side deck and access hatches, plus mechanical gauges on each tank top. I used the deck fillers always as they were within reach of standing on the pontoon. The tank overflow is a combined one for both tanks and is mounted close by the fill points so easily viewed. The gauges for some reason always read less than 100% full when the overflow flowed. There are drain off pipes from hot water tank expansion valve,2 different aircon condensate drains, refrigerator that lead to a shower sump collection box in the bilge with auto pump out this is nothing to do with the (cold) freshwater system, although 'he' seems to think that is where the overflow water goes (despite being told it doesn't, then leaks from this collection box (it has a screwed down casketed cover) to the bilge. The manual illustrates the overflow outlet being below the rub rail outside very clearly.
This is but one of a multitude of questions however, different every time. I cannot give him a lifetime of experience in 5 seconds nor continue to be his online (or in this case onthephone) encyclopedia.
Part of me wishes they would just sail off into the sunset, the other part is scared stiff of what might happen if they do. They are recently married ex divorcees and sold one of their homes to fund the boat purchase and subsequent planned cruise. The local boat contractors are loving the extra income. At least they get paid by the hour.