oGaryo
Well-Known Member
Hi, just received the new riser and manifold and am surprised to see the mating faces have been painted.. I presume this needs removing down to bare metal before fitting new gaskets?
Painted Mainfold Mating faces
- Thread starter oGaryo
- Start date
oGaryo
Well-Known Member
ok, paint removed from all mating surfaces and am shocked to find what looks to be a brazed/welded fill using a yeloowis metal to a hole in the riser mating surface by one of the bolt holes.. the exhaust manifold also has pitting near one of the inlet holes
have sent an email to Trickett Marine!
have sent an email to Trickett Marine!
tinkicker0
Well-Known Member
Probably an inclusion in the casting knocked out by the milling machine or a void which has been filled.
Sounds like you may have a porous casting. Are you always so lucky?
Sounds like you may have a porous casting. Are you always so lucky?
oGaryo
Well-Known Member
Last edited:
oGaryo
Well-Known Member
have received a promising and prompt reply from Trickett Marine this morning at 8:30 apologising and concurring it's likely to be part of a bad batch offering full refund and collection... seems they are also chastising their supplier.
I've asked for a replacement instead from a defect free batch as I need the parts asap.
It would appear that Trickett value good customer service. mistakes happen, it's how they're dealt with when they become known
Maybe I'm lucky to have chosen this supplier after all
cheers Gary
Ruffles
Well-Known Member
That's nothing. The last manifold I fitted they'd forgotten to drill the hole that injects the water. Oops!ok, paint removed from all mating surfaces and am shocked to find what looks to be a brazed/welded fill using a yeloowis metal to a hole in the riser mating surface by one of the bolt holes.. the exhaust manifold also has pitting near one of the inlet holes
oGaryo
Well-Known Member
Good Service from Trickket Marine
well, all sorted... have spoken to Paula in Trickett Marine, lovely lady, who will ship out a replacement riser after they remove the paint and check for themselves that the mating face is sound.. No manifold available for replacement unfortunately so that's going to be a return and refund job once collected on Friday... clearly the manufacturers fault in the first instance for shipping a bodged riser and defective manifold and Trickett Marine have done everything in their power to resolve the issue as far as I am concerned.. well done Paula and the team, impressive customer service and I'd certainly not hesitate to use them again!!!
well, all sorted... have spoken to Paula in Trickett Marine, lovely lady, who will ship out a replacement riser after they remove the paint and check for themselves that the mating face is sound.. No manifold available for replacement unfortunately so that's going to be a return and refund job once collected on Friday... clearly the manufacturers fault in the first instance for shipping a bodged riser and defective manifold and Trickett Marine have done everything in their power to resolve the issue as far as I am concerned.. well done Paula and the team, impressive customer service and I'd certainly not hesitate to use them again!!!