P!$$ poor sevice from Silverline Tools

[colind3782]

I bought a brand new heavy duty Silverline battery charger at the beginning of September for £55. The first time I had to take it out of the box to use it was a couple of months later only to find that it was u/s. Returned it to Silverline (Toolstream, Silverline's service centre) who are refusing to do anything about it as it was more than 30 days old and I hadn't taken out the "extended three year guarantee".

I think that's shoddy service and I will be avoiding Silverline in future.

 

[RichardTaylor]

Sale of Goods Act should cover you for at least a year and up to 6 years from purchase if not fit for purpose.

 

[colind3782]

Sale of Goods Act doesn't exist anymore, superceded by the Consumer Rights Act. I'll look it up when I get a minute but I'm still annoyed by their attitude.

 

[Lon nan Gruagach]

Take 'em to the cleaners.
They are confusing faulty goods (for which the sale of goods act states there should be a reasonable time limit) with not fit for purpose (for which there is no time limit).
They are in breach of contract and you have a claim, see: http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

edit, ?I was typing as you were replying above

 

[MGresty]

Yes keep complaining reminding them of consumer rights.
AND
When I had a problem with a Lowrance plotter and did not get the help I sought I posted a complaint on their Facebook page which got me a phone call within the day. Do these guys have a Facebook page?

 

[Lon nan Gruagach]

see: http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

Under the Consumer Rights Act you have a legal to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault.

"if your item develops a fault" It didnt develop a fault....

 

[[3889]]

Paid by card? Make it the card issuers problem. Card chargeback also costs the retailer money. The seller hasn't got a leg to stand on.

CRA 2015
"From 30 days to six months

If you discover the fault within the first six months from delivery, it is presumed to have been there from the time of delivery - unless the retailer can prove otherwise.
During this time it's up to retailer to prove that the fault wasn't there at the time of delivery - it's not up to you to prove that it was. "

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#link-7

 

[Capt. Clueless]

Unfortunately for you, this is the dustcart after the lord mayors show, but Silverline tools really are the worst tacky tools in the WORLD. I can can order tools from them for clients, but I always steer customers to Bahco.
Toolstream are a bunch of nobeads.

 

[VicS]

They do a mean line in powerboats

 

[Capt. Clueless]

I hope it's not made of plasticene like their spanners.

 

[Lon nan Gruagach]

I hope it's not made of plasticene like their spanners.

Now thats funny, I gotta remember that one.

 

[Robin B]

Used to sell Silverline tools - they really are the cheapest of the cheap - sorry. So many returns.

 

[cryan]

I have a set of imperial spanners and a socket set from Silverline and they have been great with daily industrial use. I bought them in a hurry one day when I needed imperial tools and had left mine at base. I bought them expecting to last the job but five years later they're still good. I did warranty claim a socket as there were two 32mm instead of one 32mm and one 1"1/4. They sent out the new socket by return of post after filling out an online form.
However, having seen some of their power tools I would avoid them (power tools) like the plague. Generic Chinese white label guff.

 

[VicS]

I have a set of imperial spanners and a socket set from Silverline and they have been great with daily industrial use. I bought them in a hurry one day when I needed imperial tools and had left mine at base. I bought them expecting to last the job but five years later they're still good. I did warranty claim a socket as there were two 32mm instead of one 32mm and one 1"1/4. They sent out the new socket by return of post after filling out an online form.
However, having seen some of their power tools I would avoid them (power tools) like the plague. Generic Chinese white label guff.

Happy with the Silverline sander polisher but it is only used for polishing the hull topsides once every 3 or 4 years. If it works OK this year then it will have done all I ever wanted of it.

No problems either with the compact angle grinder. Bought for one specific job but used on one or two other occasions too. Probably aso in effect done all I'll ever want of it.


In both cases spending several times as much money would have been money wasted.

 

[nigelmercier]

I thought their stuff had a lifetime guarantee?

 

[GrahamM376]

However, having seen some of their power tools I would avoid them (power tools) like the plague. Generic Chinese white label guff.

In many cases, some Silverline power tools are available under different brands such as a Draper.

 

[VicS]

I thought their stuff had a lifetime guarantee?

3 years for my sander/polisher and the grinder

 

[JumbleDuck]

Unfortunately for you, this is the dustcart after the lord mayors show, but Silverline tools really are the worst tacky tools in the WORLD.

Not while the makers of Rolson, Blackspur and Amtech draw breath.

 

[BERT T]

Not while the makers of Rolson, Blackspur and Amtech draw breath.

The truest words written on this forum today.

 

[Jim@sea]

Write to them stating that unless you get a refund within 14 days you will issue a claim in the Small Claims Court ans point out that for you to attend you will claim for a days wages, court costs etc. That should wake them up.