New Dinghy Beware of VIAMARE

neth

neth

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Hi folks thought i would warn anyone thinking of buying a VIA-MARE inflatable dinghy from the nett i bought a brand new in original packaging 250 T dinghy found on unpacking it a bad leak IN ONE TUBE AND THE OTHER WENT DOWN AFTER 48 HOURS, i got on to Via mare Direct as the company had no replacement and after 14 e-mails back and forth giving them all they asked for then they came up with the excuse that the company i purchased it from it from was not directly supplied by them so the Guarantee was Void, SO BEWARE OF VIAMARE PRODUCTS.

I contacted the supplier of the dinghy from e- Bay they responded with an immediate refund .
 
OK interesting. Any Item bought from the internet you have the right to refuse it and change your mind for 14 day without any question asked! you on top of that have your consumer rights in relation to items suitable for purpose and as described. Only thing I would say, Buy from the internet you pays your money takes your chance, mind you as a small independent retail shop with a high street presence I would say that:p
 
lionelz said:
OK interesting. Any Item bought from the internet you have the right to refuse it and change your mind for 14 day without any question asked! you on top of that have your consumer rights in relation to items suitable for purpose and as described. Only thing I would say, Buy from the internet you pays your money takes your chance, mind you as a small independent retail shop with a high street presence I would say that:p
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But the responsibility lies with the retailer, not the manufacturer.

As soon as the OP contacted the retailer he got a refund.
 
lionelz said:
OK interesting. Any Item bought from the internet you have the right to refuse it and change your mind for 14 day without any question asked! you on top of that have your consumer rights in relation to items suitable for purpose and as described. Only thing I would say, Buy from the internet you pays your money takes your chance, mind you as a small independent retail shop with a high street presence I would say that:p
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Just to be clear, this is only true when you're buying from a business; DSR et al doesn't apply if you're buying from an individual, or buying made-to-order goods from a business.

That all said, the OP seems to be saying he bought something off a trader on ebay, it was faulty, and the trader gave him his money back.
 
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Are we not saying the same thing but in a different manner? I thought that he was complaining about the product? If not then my mistake. Not to sure why he was contacting the manufacturer direct but as was explained in his original post the trader made a full refund. Still cost the OP time and possibly postage (for the return of the item). I'm just very old fashioned as I buy very little (if at all over a year) from online I prefer to go in and see touch feel and leave with the product. I do accept that it can sometimes be a little more expensive.
 
I'm not sure what the OP wanted.

Surely the first point of contact would be the seller/retailer, if this had been taken then there'd be no complaints as an instant refund would have been given, as was.

We don't know the history of this dinghy, it may have been sold to the retailer at auction or as a job lot?
Why the manufacturer is being criticised I don't know.
 
Lloydroberts said:
I'm not sure what the OP wanted.

Surely the first point of contact would be the seller/retailer, if this had been taken then there'd be no complaints as an instant refund would have been given, as was.

We don't know the history of this dinghy, it may have been sold to the retailer at auction or as a job lot?
Why the manufacturer is being criticised I don't know.
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Probably because the thing appears to have been full of holes!
The retailer didn't build it and anyway the retailer refunded his money. He was trying to let people know that if they buy one they might have a problem.
 
Kingfisher 3 said:
Probably because the thing appears to have been full of holes!
The retailer didn't build it and anyway the retailer refunded his money. He was trying to let people know that if they buy one they might have a problem.
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We don't know the history of the dinghy....so how can we blame the manufacturer?

All we know is the retailer was not a recognised outlet for the manufacturer's product.
 
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Kingfisher 3 said:
Oh dear .... the OP said the thing was brand new.
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And?

The retailer said it was brand new.

I bought a new car once that turned up damaged.
This was damaged before me taking delivery, did I blame the manufacturer? No.


You cannot say, for sure, that it was a manufacturers fault so it's an unsafe accusation.
 
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Lloydroberts said:
You cannot say, for sure, that it was a manufacturers fault so it's an unsafe accusation.
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Unless there's some reason to suppose that someone is opening up the boxes and interfering with the goods between manufacturer and purchaser, I think it's pretty reasonable to assume that it was faulty as manufactured.

Retailer did the right thing, but no reason not to let the rest of us know that this manufacturer might have a quality-control problem.

Pete
 
prv said:
Unless there's some reason to suppose that someone is opening up the boxes and interfering with the goods between manufacturer and purchaser, I think it's pretty reasonable to assume that it was faulty as manufactured.

Retailer did the right thing, but no reason not to let the rest of us know that this manufacturer might have a quality-control problem.

Pete
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As the seller was not a recognised manufacturers' retailer then we don't know the route to sale and this raises questions as to how the seller acquired it. Bankruptcy stock etc. We cannot say how many times it has changed hands or how it was stored.


This dinghy has been manufactured for years so BNIB means nothing, the year of manufacture is unknown(?) therefore the history is unknown.

It may well be a fault but, in 2 tubes?

There's not enough evidence, imho, to accuse the manufacturer of substandard goods, quality control or any other negative comments regarding their trading practices.
 
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I was also wondering the same.
I'll put it this way, Lloydroberts: let's forget what the OP said, what do we have here?
A company whose address is in a German location right in the middle of nowhere, with one mailbox and a completely useless website.
Oh, yes, and a dinghy with a name sticked on it which is clearly meant to suggest it's Italian.
You said that "This dinghy has been manufactured for years", but you must be the only one who is aware of that on planet Earth.
My bet is that they began selling inflatables while they were loading a container of garden furniture in PRC, and realized that there was still some space available.
Bottom line, I can't say that this dinghy is cr@p because I know nothing about it.
But even assuming that the OP is wrong, you must try harder if you want to convince me that it's a quality product...
 
bigwow said:
Perhaps he's the importer of these particular dinghies.:cool:
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I started posting exactly the ame yesterday but decided against it as I thought it was just me being cynical:). Clearly I'm not alone!
There are so many different brands of cheap inflatables imported from China that it's impossible to keep track of the mediocre and the bad.
 
Oh dear, how sad.

I have a differing opinion and I'm accused of being the importer.

Hilarious.

@MM.
Google shows the history if this particular dinghy so, no other reasons for me knowing except doing a bit of homework before posting......unlike some sheep on here.

Also......where did I mention they were quality?
 
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Lloydroberts said:
Oh dear, how sad.

I have a differing opinion and I'm accused of being the importer.

Hilarious.

@MM.
Google shows the history if this particular dinghy so, no other reasons for me knowing except doing a bit of homework before posting......unlike some sheep on here.

Also......where did I mention they were quality?
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Baa.
 
longjohnsilver said:
Baa.
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:D:D

I think you lot are being a bit hard on Lloydroberts. I think he's basically just trying to say that the OP was making a bit of a non-point in his original post, and I agree with this: the OP bought a dinghy of questionable provenance off ebay, it didn't work out, he got his money back from the seller. End of story, whoop-de-doo. I'm not sure the OP is right to start slagging off the manufacturer, precisely because of the point that Lloydsroberts makes - which is that it is impossible to know how the ebay seller got hold of the stock.
 
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