New cooker issues

[lee1620]

Have just installed a new cooker and tried the hob for the first time and the burner turned straight from silver to a copper colour and the pan supports turned black has happened on both hobs in under 2 mins burn time? They look worse that the 30 year old one that I removed.

Have contacted manufacturer and awaiting a response.

Any ideas?

Thanks

Lee

 

[pete]

Is it causing soot if so the air port's are possibly blocked is the flame yellow ? if the flame is orange/blue it may just be discoloration of the metal through heat. If the flame is yellow and it is causing soot don't use it until it's sorted.

 

[TradewindSailor]

It is possible that the metal has been coated with something to keep it shiny in the box. Wait for the comments from the manufacturer ..... but you might end up using a scourer or say 1200 wet or dry paper to clean it up