Irish Rover
Well-known member
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Thank you for the time you have taken to report your situation to us.
We are glad to hear that you managed to calculate both routes.
The instructions we have sent to you are the standard suggestions whenever there is any unexpected outcome with Autorouting option, and they usually lead to a positive result.
Autorouting is an advanced feature linked to our cartographic updates, which are indeed released daily. Its algorithm provides a result based on the boat draft and the cartographic data available for the area, while applying several safety factors.
Whenever these instructions are not enough, we require some additional information like an image or a video of the result of the route, which help us simulate a specific route and understand/explain a particular situation.
So, if you experience a glitch in our system, please send us also an image or a short video, so we can better investigate your specific case.
We remain always at your disposal.
Best regards,
Thank you for the time you have taken to report your situation to us.
We are glad to hear that you managed to calculate both routes.
The instructions we have sent to you are the standard suggestions whenever there is any unexpected outcome with Autorouting option, and they usually lead to a positive result.
Autorouting is an advanced feature linked to our cartographic updates, which are indeed released daily. Its algorithm provides a result based on the boat draft and the cartographic data available for the area, while applying several safety factors.
Whenever these instructions are not enough, we require some additional information like an image or a video of the result of the route, which help us simulate a specific route and understand/explain a particular situation.
So, if you experience a glitch in our system, please send us also an image or a short video, so we can better investigate your specific case.
We remain always at your disposal.
Best regards,