MyHermes and electronic goods

[martfiunkar]

I had gone through the posts. What is the duration time should you have taken to deliver the goods?

sell used electronics for cash

 

[Graham_Wright]

I had a myHermes delivery of a small packet (ammeter for domestic battery) that took 8 days to Argyll from Manchester. And I had to wait in at home for delivery. I really don't mind paying Royal Mail's prices, because it's the only reliable way of ensuring delivery, usually much faster than any carrier, and far less hassle. *I'd originally sent the packet to Manchester (for a repair) by RM and it arrived overnight for £4.10 1st class signed-for, maybe only £1 more than the Hermes price.

Stories locally include "dump it anywhere within 10 miles", "found in a ditch outside the nearest town".

Now I ask suppliers what carrier they intend to use, and refuse to buy unless RM is an option, or there are no other suppliers. (PS I don't have RM shares).

Gordon

Royal Mail Special Delivery - just a joke. I sent a package to Stockport as I had done 49 times previously with identical information and they delivered it to the wrong recipient - signed for by Nathan Poyser-Day (public domain information - anybody know him?!) who had nothing to do with the company I sent it to. The claim process took 15 months and ended up with a court case that I lost (with commiserations from the judge). Royal Mail never disputed they gave it to the wrong person but found a clause that excused them paying.

I have never used Royal Mail since (except for letters). I changed to Collect plus who have been fantastic. On one occasion, I sold a steering pedestal through ebay and it arrived (via Collect+) damaged. It was longer than their limits and I confess it was poorly protected. Collect+ apologised and paid compensation promptly without argument.

 

[tigr]

A couple of years ago a DHL driver (self employed) said he could not get courier insurance for a car, he had to have a van to get insurance. Insurance has got stricter and so I don't understand how these guys in cars are insured. Do they even have business cover for their car, if somebody gets hit by an overloaded micra it could be bad. Come to think of it do they have UK driving licence?

 

[AngusMcDoon]

A couple of years ago a DHL driver (self employed) said he could not get courier insurance for a car, he had to have a van to get insurance. Insurance has got stricter and so I don't understand how these guys in cars are insured. Do they even have business cover for their car, if somebody gets hit by an overloaded micra it could be bad. Come to think of it do they have UK driving licence?

My Dad's Bulgarian lodger is a passport delivery courier and uses his own car. Does he have a UK driving license? Yes. He has been in the UK sufficiently long that he swapped his Bulgarian one for a UK one. No extra testing required, just a paper exercise. Does he have courier insurance? Yes. I have seen his insurance documents which he showed me when talking about how much it costs (it costs a lot). Do they all have suitable insurance? I don't know, but he could not work without it as it is checked.

 

[rudolph_hart]

A Harken block I bought on eBay hadn't arrived after a fortnight. Hermes eventually admitted they lost it. I was refunded by eBay, and the seller was promised compensation by Hermes (don't know if he ever got it, though).

Most of my wife's online purchases are delivered by Hermes, so she's OK with them.

 

[Bobc]

I have to say that I've used them a lot, with no problems, so far...

 

[tjanna]

Go via Interparcel or Collect plus
i sent a large carton Cambridge > Scotland in under 24hrs via interparcel / UPS brilliant & very traceable service

+1 for collect plus. Tracking is a god send when customers are chasing! I have had one parcel go missing in approx 60, couldn't be bothered with the hassle of claiming, so now pay the extra for a signature. As for the prohibited list, getting longer day by day....

 

[PetiteFleur]

I've used them a lot until I returned an unused item to a supplier in a large well wrapped box, the originsl box it was delivered to me. It was delivered but was refused as the box was badly damaged, so was returned to the depot who then 'lost it' !! Unfortunately I did not insure it for it's full value so could only claim £50. I'm still waiting for the cheque 4 months later....
My wife asks a supplier who they use and if it is 'them' she gets the supplier to use a different supplier as 3 items have been lost in the post. To be fair my local guy who collects is very good. RM are good if the item is small and itkeeps our local PO open but for large items they are far too expensive.

 

[Anders_P42]

Shocking company, I don't know how they're still in business. My parents ordered a coffee machine from Tesco Direct around 6th Dec (they thought it was plenty of time). I left for Christmas at my parents around 20th Dec and the parcel still hadn't been delivered.

The Hermes website kept updating 'out for delivery', then 'recipient not home' - I happened to be working home for about a week and was in every day for the allocated timelot. Tesco were sympathetic, they sent my parents a £15 voucher in the post and then another one when it hadn't arrived in time for Christmas. At this point we gave up on the delivery, they refunded my parents card and they bought another with collection from local store when I get back from Christmas.

I arrived back in the New Year to find the original order had been delivered and left outside my flat. I took this first order in when I went to pick up the second order from click and collect. I explained the situation to the chap on the Tesco customer services desk who said it would be too complicated to accept the first order back in and suggested a refund on the second order and keep the one that had been delivered. Given the whole situation and wasted time, I wasn't going to argue so I walked away with a free coffee machine. My parents were £30 better off in vouchers, cheapest Christmas present in a long time!

Anders