Jaytac
N/A
Dang!, you beat me to the Hoover comparison
LOL! from lifetime to 28 days ............tells it's own story.
Musto hpx-lifetime promise
- Thread starter sailorman
- Start date
Dang!, you beat me to the Hoover comparison
LOL! from lifetime to 28 days ............tells it's own story.
sailorman
Well-Known Member
Dang!, you beat me to the Hoover comparison
LOL! from lifetime to 28 days ............tells it's own story.
you will have the statutory 12 months min
seanfoster
Well-Known Member
Glad you got a fair result, I wonder if Musto are aware how much commotion it has caused!
It would have been probably better for them to have posted an apology (or at least an explanation) on this forum!
It would have been probably better for them to have posted an apology (or at least an explanation) on this forum!
sailorman
Well-Known Member
i did mention to the woman in the service dept that it would cost them more than it would cost me.
some dont realise what or how to handle customer service these days. had she been sensible it would have been praise rather than the wooden spoon.
Tin Tin
Well-Known Member
When this thread started you were categorical: you & Musto were through.
And now you're buying Musto - again - cause it's cheap.
What am I missing here?
Had a similar reply from Musto - they returned our MPX foulies unrepaired (12 years old).
Now putting both suits on eBay 'as is' and I'm putting the money towards something else. Most likely HL, but would like to have a closer look at Guy Cotton.
sailorman
Well-Known Member
When this thread started you were categorical: you & Musto were through.
And now you're buying Musto - again - cause it's cheap.
What am I missing here?
Had a similar reply from Musto - they returned our MPX foulies unrepaired (12 years old).
Now putting both suits on eBay 'as is' and I'm putting the money towards something else. Most likely HL, but would like to have a closer look at Guy Cotton.
i have a 50% discount offered by Musto, i am buying through my local Chandlery & Musto have spoken with them last Friday morning. i have no choice but to have Musto ( i did ask
). i dont like the old style HPX jacket & this years new design is now coming out & they have re-designed the pockets ( if you look @ last years you will see why 
) so things dont fall out when you un-zip them.had Musto offered nothing i would certainly have never ever bought their products ever again.
i did get a very nice new Snugs off ebay last week £30 nice n toasty
now almost 3k hits on here so that will have had some affect
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awol
Well-Known Member
I must admit I don't understand your logic. At 50% you are still paying around £600 for 2 sets of foulies. Given the views expressed of Musto's customer care and their track record of honouring promises, if it was me, I would have pursued them through the small claims court and, meanwhile, purchased £600 of clothing elsewhere. After all if "light cruising use" is all you want, ocean gear is a bit overkill.
Tin Tin
Well-Known Member
i have a 50% discount offered by Musto, i am buying through my local Chandlery & Musto have spoken with them last Friday morning. i have no choice but to have Musto ( i did ask
I bought my foulies on-line, so I got a voucher to spend on Musto products.
I'll be putting that towards a windstopper and some base layer stuff, but my new foulies won't be Musto.
IMHO, when you make a promise you should honour it.
sailorman
Well-Known Member
IMHO, when you make a promise you should honour it.
i was offered either buy from Musto direct with 50% off or buy local.
i chose the latter as getting the right fitting would be less of a problem.i had hoped this way i might be able to wangle buying Gill or H.L. but no joy.
alan17
Well-Known Member
Lifetime guarantee
Clearly Musto reckon that their garments are dead after 10 years. The only effective course of action that we, the boating fraternity have, is to not buy from manufactures that do not live upto their word.
I have had very good responses from Gill who did not claim lifetime guarantee but were very generous in the cost of replacements when the need arose.
Businesses that do not live upto their promises deserve to go out of business!
Clearly Musto reckon that their garments are dead after 10 years. The only effective course of action that we, the boating fraternity have, is to not buy from manufactures that do not live upto their word.
I have had very good responses from Gill who did not claim lifetime guarantee but were very generous in the cost of replacements when the need arose.
Businesses that do not live upto their promises deserve to go out of business!
sailorman
Well-Known Member
I had a phone call from Nigel Musto today as a "Follow-up" enquiring how my complaint was progressing from my perspective.he understood my concerns & stated they had had problems with previous management structures & were going to reinstate the "Lifetime Promise" & i hope as from now they are more flexible in their interpretation . I was pleased that the CEO took the time & problem seriously.
one can argue the discount offered could have been better but overall i have had a good outcome
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tim_ber
Well-Known Member
he 'phoned you?????????
Good to hear that he called you. Result.
He never replied to my emails, telephone calls, messages left with assistants - and I was trying to do HIM a favour with an innovative piece of intellectual property (well - I would have charged a modest consultation fee).
One of his designers (in London now) was more interested in her own fashion design business (ski-wear) - her actual Musto email address turned out to be her own personal email address. Kind of looked like she was part time working there - gave a strange impression of the company- she never got back to me either.
It seriously could (and still could) help elevate his company's standing. It was such an easy piece of technology to implement too. His major loss, my small consultation loss - I've put it on the back burner and moved onto a different project.
Gill responded much more enthusiastically, but Gill are not into the same jacket technology that I was offering, but I may go back to Gill one day - they said to stay in touch if I changed my mind.
Good to hear that he called you. Result.
He never replied to my emails, telephone calls, messages left with assistants - and I was trying to do HIM a favour with an innovative piece of intellectual property (well - I would have charged a modest consultation fee).
One of his designers (in London now) was more interested in her own fashion design business (ski-wear) - her actual Musto email address turned out to be her own personal email address. Kind of looked like she was part time working there - gave a strange impression of the company- she never got back to me either.
It seriously could (and still could) help elevate his company's standing. It was such an easy piece of technology to implement too. His major loss, my small consultation loss - I've put it on the back burner and moved onto a different project.
Gill responded much more enthusiastically, but Gill are not into the same jacket technology that I was offering, but I may go back to Gill one day - they said to stay in touch if I changed my mind.
Chris_Robb
Well-Known Member
I don't think that your post is at all relevant in this thread. YOU were trying to SELL him something, and he clearly DID NOT want to speak to you.
tim_ber
Well-Known Member
To Chris Robb
Well really ! You sound a nice pleasant chap.
Anyway you may not be able to see the relevance, but others may be able to see a little further than you; linking my comments to those I made previously.
But I will point it out.
The relevance being that the company is not what it used to be and that I was of the opinion that he had passed the reins of power to Phoenix Finance and therefore did not use a telephone any longer.
Furthermore, this is another relevant point I think, (but of course you may not think - _________ so) Gill at least communicated - they showed a totally different approach to business - is that not part of what this thread was about?
No need to answer that, Chris
Honestly...
Well really ! You sound a nice pleasant chap.
Anyway you may not be able to see the relevance, but others may be able to see a little further than you; linking my comments to those I made previously.
But I will point it out.
The relevance being that the company is not what it used to be and that I was of the opinion that he had passed the reins of power to Phoenix Finance and therefore did not use a telephone any longer.
Furthermore, this is another relevant point I think, (but of course you may not think - _________ so) Gill at least communicated - they showed a totally different approach to business - is that not part of what this thread was about?
No need to answer that, Chris
Honestly...
Chris_Robb
Well-Known Member
Full marks - I think I'm a nice chap too
I didn't mean to offend - but I still don't see the relevance of a sales call not being answered to this item. However we all know what happens to small companies that get taken over - I have seen it too many time - the essence of the business drains away because they don't understand it. In that respect, you are dead right!
tim_ber
Well-Known Member
Cheers, Chris.
Of course another relevance (for me at least) , is that if Nigel reads this thread he is more than welcome to contact me and I will still help him make his company's sales grow as opposed to Gill's (mainly because Musto are more tooled up than Gill to proceed).
I will contact Gill at a future date otherwise, because some very nice director there left an open invitatin for a meeting - I must say I did find dealing with Gill a pleasurable experience. If their gear is as good then no competition.
Of course another relevance (for me at least) , is that if Nigel reads this thread he is more than welcome to contact me and I will still help him make his company's sales grow as opposed to Gill's (mainly because Musto are more tooled up than Gill to proceed).
I will contact Gill at a future date otherwise, because some very nice director there left an open invitatin for a meeting - I must say I did find dealing with Gill a pleasurable experience. If their gear is as good then no competition.
samwise
Well-Known Member
The Haynes organisation does a very good manual, almost as good as the one for my BMW motorbike!