Musto- great service

[bitbaltic]

Last week I returned my 5yr old MPX jacket to Musto for repair as the velcro had parted on the storm flap that covers the zip. I knew I could have tried to claim it under the lifetime guarantee but I figured I could do without a fight over it for a jacket with five seasons behind it and just wanted the repair done, so I didn't raise the issue with the lady on the phone when I booked it in. Anyway it was returned today tidily repaired and accompanied by a note that there had been no charge. These days it is often so hard to get a company to stand by its guarantees, or even your statutory rights, that it's great to see a company standing by its own standards without prompting, even if it was a small repair. Good on Musto.

 

[[70521]]

I've had nothing but great service from the. Recently bought a pair of their HPX Ocean boots in the sale and ordered two pairs as sizing is always an issue.. The small pair returned and my credit card refunded within 48 hours.

Their MPX stuff is great quality.

 

[libertyman]

Have previously had similar fantastic service from Musto and as a result have been a loyal customer for about 25 years. Shame there aren't more companies that understand the concept of customer service rather than hiding behind "ISO 9001" or whatever it happens to be right now.

 

[KellysEye]

I agree, I also returned a MPX jacket and it was repaired free.

 

[mainsail1]

Surely if they provided quality in the first place then .......................?

 

[horatio_nelson]

Surely if they provided quality in the first place then .......................?

Well, there's always (at least) one isn't there

 

[KenMcCulloch]

Well, I bought a full set of MPX gear in 2007, and when both garments started to delaminate they were replaced in 2012. I’ve just collected my second set of replacement trousers after the 2012 pair also started delaminating. No complaints from me.