More crap service...

[david_steward]

Monday of last week I ordered a cable brake and some circlips for my Morse controls.

After three further phone calls I find out today that they still have not been sent.

Never mind that on Monday they said they had been sent and they would send some more !

So they have failed to deliver and they have also lied about it. I cancelled the order and bought from someone else.

So two fingers to...





Automarine in Portsmouth.

And I found the advert in PBO.




<hr width=100% size=1>We don't want a sports cruiser, totally impractical. Err ok then.

Dave S

 

[Deleted User YDKXO]

Good on yer for naming as well as shaming. No Christmas cards from them this year then

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[Gludy]

I think the lying bit is the worst - if someone said they did not have them, I may well return. If they say they have sent them and lied - I do not return.

Mind you I reckon that the marine industry is so bad tha they work on the principle that eventually you must return because there are only so many of them



<hr width=100% size=1>Paul

 

[BarryH]

I've always found Nautequip gives good service. Pick up the phone, speak to someone that knows what they're talking about and the stuff is dispatched that day or the next. Never had any probs with them. I even ordred the wrong bits and they sent out the right bits and refunded the difference before I had sent the wrong bits back.

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[milltech]

I don't know if they would have what you want but I like and know the people at ASAP and at Lancing Marine.

<hr width=100% size=1>John
<A target="_blank" HREF=http://www.allgadgets.co.uk>http://www.allgadgets.co.uk</A>

 

[hagrid]

Why is it? - I know I am only new to this boating business, but I must say the service side seems very poor across many sectors, I do question why I can get better service in a fast food restaurant or a service station than I get from many Marine stores or establishments in marina's. (OK maybe a slight overkill on the examples) but you get the picture.





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[hlb]

Bad service. What do you mean! The whole industry treats you like you live on the wrong side of the track in Baghdad.

Service for Merc £90
Service for boat £700
Yes I know it's got two engines, but cars got four breaks, Wheel bearings, stearing. and loads of other bits. Boat has stearing but not included in service. Nothing else is included, just engines. Imagine a garage getting away with that!!

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Haydn

 

[duncan]

now that would fall into the category of 'super service' - Nordstrom set out with this mantra and earned many accolades in the US and International business community.............

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[Guest]

Bought my bits from Hindle Controls Peterborough Paid by C/Card bits arrived following morning.They keep all bits for Morse etc etc.Very helpful over phone re fitting etc .

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[Divemaster1]

That sounds a bit like BT...

- Got home yesterday with all phones in the house ringing non-stop
- Unplugged all and reported a fault (38 min on mobile phone waiting for "service")
- Various discussions (most putting blame on my phones.... all five of them !), but agreed to go through their approved test routine for min two phones.
- Tested all five OK
- Called back with anoter 28 minutes holding to wait for a "human response"
- After what became a somewhat heated discussion BT then agreed that it must be a fault with their line (still tried to put the blame on all five phones), and proceeded with asking if a week on Tuesday would be OK for someone to have a look would be OK... Not impressed (read lmore heated discussion), I told them that I needed it repaired before that ...
- Net result...... All incoming calls (which seems to cause the problem) are stopped and a message states that "there is a fault". Intermittent outgoing service and no indication of when the line will be repaired... but not very optimistic customer here...

Appears that it is not just the marine industry that gives poor service, but others with a massive profit margin seems to believe they can get away with anything.... Not blaming the poor workers, engineers etc, who have to contend with aggitated customers like me, but the management system in place which permits such poor service levels.

Right... now I can get back to work after having vented off......

<hr width=100% size=1>Alf

 

[Juggler7823]

This does not say much but its just the sort of reply that could be from a person in the same line of business

<hr width=100% size=1>LOM

 

[david_steward]

Re: Apology..

I sent an email to Automarine informing them of my post here.

They replied with a sincere apology which is below.



+++++++++++++++++++++++++++++++++++++++++++++

Dear Mr Stewart

I am very sorry for the service you have received, a breakdown in communication in our side led to the poor service you received. I have since found both parcels which were prepared and ready to send with postage, but not taken to the post, be assured I will get to the bottom of this. I know that this does not help you in anyway, but feedback good or bad will help in avoiding this situation in the future.

I will of course issue an immediate refund and send the confirmation in the post to you. ( no comments please)

If by some chance in the future you do require spares or equipment in the future please speak to me and I will deal with personally, Just remind me of the email and I will discount the item for you as a gesture of good will, I know that the last thing you want to do is deal with us again, but I can only try and offer this apology.

Kind Regards


John Donnelly
+++++++++++++++++++++++++++++++++++++++++++++


I would give them another try in the future.





<hr width=100% size=1>We don't want a sports cruiser, totally impractical. Err ok then.

Dave S

 

[Guest]

Re: Apology..

You old tart you`ll do anything for a discount

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