MES Ltd and why I will never buy from them again

[mikefleetwood]

Hello Paul

Yes, I did read the entire thread - and I did read that you accepted the situation. I wasn't there, so can't really comment, but (from a distance) I was surprised at your taking offense at what appeared to be an attempt by the salesman to defuse an awkward situation with humour.

However, my main thrust was not against you (the agrieved party, after all!) but everyone else - whose attitudes bordered on the "string 'em up"!

 

[maxi77]

Hello Paul

Yes, I did read the entire thread - and I did read that you accepted the situation. I wasn't there, so can't really comment, but (from a distance) I was surprised at your taking offense at what appeared to be an attempt by the salesman to defuse an awkward situation with humour.

However, my main thrust was not against you (the agrieved party, after all!) but everyone else - whose attitudes bordered on the "string 'em up"!

First the fundamentals, the beat any price offer was not in fact a beat any price offer, time wasting for the punters and leaves a bad taste in your mouth.

Second obvious poor training for staff or the situation would have been better dealt with

Third all blamed on hapless employee.

I think in this case the company is stringing itself up, as suggested above we all know things go wrong, it is how you deal with it when it does that really matters. In this case they have clearly left the customer unhappy, not good in my opinion for what that is worth. I have worked for companies that would have sacked me if I had upset a customer that way, but was sensible enough to train me not to and at exhibitions make sure I was fully briefed on the competitive situation every day before the exhibition opened.

 

[P4Paul]

Mike,

In hindsight I should have just bought the plotter from Marine Super Store and left it at that but like most people when someone tells you that if you find a better price come back and we will do a deal I became inquisitive as to how good a deal it was going to be.

As for what you call humour, don’t get me wrong I enjoy having a good laugh but I do take exception when being treated like a fool.

I guess you really had to be there.

Anyway its a win all round - I got the plotter I wanted at a price I was happy to pay, the employee may reconsider his tactics before the London boat Show and Marine Super Store has a new customer.

Oh and one last thing, MES still haven't replied to my email other than to tell me that the General Manager would come back to me shortly, but perhaps that was just a bit of MES humour as well.....

 

[Alfie168]

Everybody has a bad day some time, or makes a bad call. I think the MES salesman has learned a valuable lesson the hard way, and will be a better salesman for it, if you lot havn't driven him to drink. I agree 100% with Bilbo, its what you do to redeem the mess- up that is most important, provided you aren't messing up all the time.

To anyone who has not worked on a show stand, I recommend you give it a go. Its sometimes fun, sometimes boring, but you can guarantee that someone will turn up on the stand whose sole aim is to prove they know more than you, or get you to lose your cool by making ridiculous requests. You always end up with sore feet in my experience.

I'm not trying to infer that the OP had anything other than a legit request, or that it was badly handled in this case, I just think its time to let peace break out, and let the salesman try and put his 'new found' skills into action in his own time.

Tim

 

[longjohnsilver]

I think you lot need to lighten up! OK the salesmans response was flip, but no doubt he had spend much of the show being told lies about competitors prices by potential customers trying to get some extra discount. We all do it, or at least most of us do. So he checks his costs and finds the price quoted is less than he can buy the item for. What does he think but that the OP is at best having him on.

Yes they should honour the original promise to match, but the forum reaction is over reaction

Yes all a storm in a tea cup.