MES Ltd and why I will never buy from them again

The blurb about the salesman making a joke, seems like an excuse to save his job, it that was me employing him, i would certainly have a few words telling him if he acted like that again, just pick up your p 45, unless it was the boss, who is being cocky, then there is no excuse, remember ratner (ok he slated the goods but), it just doesn't make sense to slate a customer, no matter who he is...
In future when flicking thru the pages of ads in the yachting mags i will remember mes and just keep flicking thru till i come to a company who might just have a decent customer service ethic, then laugh in your face.

Maybe it might just go back to MARINE SUPERSTORE, as i got great service, price and delivery from them....
 
When i ordered the products, the saleswoman, (sorry salesperson), sounded ok to me, (good customer service, but it didn't go that far), did i not mention where i bought them from ???








I'll tell you in the next post if you really need me to !!!!!!
 
Boat44 said:
What ever the wrongs and rights of it, good to see a company come on here and "face the public".

I've come a cross similar pricing "issues" before. I bought a handheld, navtex and DSC VHF from an online store. I asked my local electronics guy for a price as I like to support my local firms where I can, he couldn't even get them wholesale for the price the web company was charging!

I also lucked in on a calorifier. As it was the last one of last years stock, the chandlers let me have it at last years price; some £100 less than the "new price". Very decent of them!

The above I'm sure I've been fleeced more than once! (If you are after a soft head deck brush, go to your local car excessory store. Miles cheaper than a "yachtie" model)
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I think I am correct in stating that a store cannot raise the price on an item once it has been priced and placed on public display. This law dates back to the wild inflation of the 1970's I believe. Perhaps the store is just law abiding!
 
Dont forget the recent collapse of sterling and the resulting sharp price increase on anything imported. I see no reason why MES's comments on the pricing side shouldnt be right but no matter. If they originally offered to match any other price then they should do so whether or not it is below their buying in cost.
 
Kurrawong_Kid said:
I think I am correct in stating that a store cannot raise the price on an item once it has been priced and placed on public display. This law dates back to the wild inflation of the 1970's I believe. Perhaps the store is just law abiding!
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Sorry to be a pedant but the price on an item on public display is what the law terms "an invitation to treat". Meaning it is simply an early indication of a potential purchase contract and does not bind either party at that stage.

At any time before a contract is formed, ie goods are exchanged for payment. The retailer is perfectly within their rights to withdraw those goods from sale with no compulsion to sell them at any price, however indicated.

The only change to this situation would be where there was genuine intention to mislead on the part of the retailer in which case he would be in breach of the Prices Act (IIRC 1974) and subsequent Statutory Instruments and liable to a £5000 fine per offence! (A lot if you have more than one on display but very difficult to prove!)

Sad but true, but a lot of retailers will bend a bit if you look suitably miffed!
 
He looked at me like I was something he had stepped in, put his hand in his pocket, took out his wallet, put his credit card on the counter and told me to go and buy him 100 plotters. He then looked at his mate and turned back and laughed at me.



you should of taken his credit card and had a good old spend up !!!
 
Kurrawong_Kid said:
I think I am correct in stating that a store cannot raise the price on an item once it has been priced and placed on public display. This law dates back to the wild inflation of the 1970's I believe. Perhaps the store is just law abiding!
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What they can't do is change the cost price. This occurs when stuff is bought in lots and then individual items are sold. The cost of the lot has to be divided among the individual items. This can be moved around until an item has been sold.

This is particularly interesting for antique shops where they buy a lot at an auction and sell individual items. If an item gets broken in the shop, or it turns out to be much less value than estimated, they can redistribute the costs among the remaining items - but the not the items sold.

I had to program this in assembler in the 70's! And watch out than I did not lose any 1/2pences anywhere!
 
Sorry to be a pedant but the price on an item on public display is what the law terms "an invitation to treat". Meaning it is simply an early indication of a potential purchase contract and does not bind .............

I have explained that to countless shopkeepers when I have made an offer for their goods but they either seem to think the price is carved in stone or thta I am away with the fairies
 
drawkins said:
Sorry to be a pedant but the price on an item on public display is what the law terms "an invitation to treat". Meaning it is simply an early indication of a potential purchase contract and does not bind .............

I have explained that to countless shopkeepers when I have made an offer for their goods but they either seem to think the price is carved in stone or thta I am away with the fairies
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I agree absolutely, but the flip-side to that is; "if you want to haggle I'll put my prices up by 15% and give myself some room for manoeuvre and you can have the satisfaction of having apparently knocked me down!" This is how it happens in Turkish Bazaars of course.

It's a perculiarly British way of going about business (I admit changing rapidly due to online retail etc) but most retailers price their goods for what they expect to be paid... no more, no less.
 
Apart from the very poor behaviour from the salesman in this case there is also the down right stupidity of offering to match prices without being aware of what might be involved, and then applying restrictions in retrospect when the punter finds a better deal that you hadn't anticipated.
 
Just to add to the saga regarding the dreadful attitude by the MES member of staff - it must have been someone fairly senior otherwise he would have been fired by any normal company, and they would have said so here. I wonder who? I have dealt with MES on a number of previous occasions right from their early days and have always rated them highly. I am on the verge of ordering a new Simrad chart plotter, repeater and radar and had intended to buy from MES even if they were a little more expensive as their after sales service, advice etc has been good in the past. However, not now; I will go elsewhere and encourage some other outfit to take MES market share. What fool allowed that idiot salesman on the stand?
 
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