Meaco, good service

[Nauti Fox]

Had a fault come up on a two month old DD8L dehumidifier and got in touch with Meaco customer service.
After supplying them with proof of purchase (glad I keep receipts) they arranged to collect it, six working days later its back with me.
I have to say they were very efficient and it was all arranged online, the report card said the fault was a sensor.

 

[jrudge]

For those who don’t memorise product numbers google tells me it is a dehumidifier !

 

[Nauti Fox]

Sorry, I thought most boaters used them, but I doubt you would need them very often in the Med.....my bad, text altered...

 

[Momac]

Why didn't you ask the retailer who sold you the product to replace it ?

 

[Nauti Fox]

Because it was under warranty.

 

[Momac]

Is it not the retailers responsibility to deal with that ?
Since it was only a couple of months old the retailer might have replaced the product so you would not have been without it for a week.

 

[Nauti Fox]

I contacted the retailer who informed me to deal with Meaco directly, it really wasn't a problem.

 

[EugeneR]

Good customer service yes - they agreed to replace our broken dehumidifier after the warranty ended.

That said, it died around the time the warranty ended, so did not reflect well on the product itself.