Mailspeed - nothings changed - beware

Major Catastrophe said:
I have deleted my Mailspeed posts as this thread has got out of hand.
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No it hasn't! Though it's worth repeating that the spat above is about JG Tech not Mailspeed.

I'd offer my thanks to Paul Gooch for explaining his side of the story. Sure, there are two sides to every story but I think from this thread that Paul's story stacks up far more than JG Tech's. It also gives the reader an insight into the character of the proprietor of JG Tech. I have shopped at JG Tech before (several years ago) but didn't like them and I now choose not to shop there (and, btw, I have spent >£35k on Raymarine in the last 12 months)

Seperately, on Mailspeed, I used to shop (in person not mail order) at Mailspeed in Essex Marina when I was fitting out a boat there a year ago and I found them very helpful and nice to deal with, and the shop was well stocked
 
Interesting spat, and its good to air grievences but surely the place for one to one arguments is, one to one?
 
Ho remember me !!!

email today from mailspeed

----------------------------------------------------------------------------------------

"Thank you for your email.

Please accept my sincere apologies for the delay in response – we have been experiencing some technical difficulties.

I can confirm that the 48 hour reference is applicable to items in stock.

However, in this instance, the item has had to be ordered from suppliers. This is due in with us next week, and we of course endeavour to despatch to you the same day.



I hope this is of assistance.



Kind regards"
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sincere apologies don't let me navigate safely !!!!!!!!
 
Have to say have used Mailspeed a lot in the past with no problems, Have noticed that they are no longer as competitive as they used to be on the bits and pieces I tend to buy (mostly the cheaper stuff), when I asked why while at the the B'ham boat show this year I was told it was after a takeover some time back, have in this time still received great service from the shops but find dealing with head office a painful and unpredictable experience.
If you want tales of bad service there is another on line chandler that I would never deal with again as they have never once done what they claim and they never have stock despite claiming to be a megastore.
 
jfm said:
No it hasn't! Though it's worth repeating that the spat above is about JG Tech not Mailspeed.

I'd offer my thanks to Paul Gooch for explaining his side of the story. Sure, there are two sides to every story but I think from this thread that Paul's story stacks up far more than JG Tech's. It also gives the reader an insight into the character of the proprietor of JG Tech. I have shopped at JG Tech before (several years ago) but didn't like them and I now choose not to shop there (and, btw, I have spent >£35k on Raymarine in the last 12 months)
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yeah, i'd say however crazily pissed off a customer is, a business should really take a deep breath and aim to sooth, not threaten their customers with writs.
 
Alrob said:
Ho remember me !!!

email today from mailspeed

----------------------------------------------------------------------------------------

"Thank you for your email.

Please accept my sincere apologies for the delay in response – we have been experiencing some technical difficulties.

I can confirm that the 48 hour reference is applicable to items in stock.

However, in this instance, the item has had to be ordered from suppliers. This is due in with us next week, and we of course endeavour to despatch to you the same day.



I hope this is of assistance.



Kind regards"
-------------------------------------------------------------------------------------
sincere apologies don't let me navigate safely !!!!!!!!
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I will send them an email, but as I have been waiting since the 24th February I haven't been told this story, except I was aware they had difficulties with their system.

I pulled my previous post as the thread was just becoming a slanging match and people were making posts about orders without saying if they were referring to Mailspeed or JGTech.

I just want my maps and mount.

As to JGTech, I will not be using them as their confrontational customer service is not something I agree with.
 
Alrob said:
Map now arrived by special delivery - I make that 2 weeks
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Although that's pretty poor service, at least it did arrive. Perhaps Mailspeed deserve a little credit for coming on and admitting they were no performing up to scratch and are at least trying. Rather that than coming here and threatening to sue you for telling people LOL
 
hi there. reading through this post trying to pick what's related to Mailspeed Marine.

@major catastrophe- I replied in the other thread about Mailspeed Marine (here ) . Again, really happy to get personally involved in sorting out the issue with your map and mount, just need an email from you...so I can locate your account number. Hope to hear from you soon.

@Alrob- glad to hear your map arrived. I appreciate it's a too long turnaround time if you weren't told from the start. We can't always get stuff our same/next day if we need to order in but we should tell you :). Hope we'll see you again soon though, happy to follow through for you anytime.
 
mailspeedmarine said:
hi there. reading through this post trying to pick what's related to Mailspeed Marine.

@major catastrophe- I replied in the other thread about Mailspeed Marine (here ) . Again, really happy to get personally involved in sorting out the issue with your map and mount, just need an email from you...so I can locate your account number. Hope to hear from you soon.
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Thank you for replying. I sent an email yesterday to your customerservices address, so I am hoping for a result.

But, calling into your branch and speaking on the telephone to the person who sold the goods to me, should be sufficient to have had this resolved weeks ago.

Ironically, at the time of purchase my business partner handed the staff his business card and invited them to call us if they wanted a epos/multi branch stock system that worked, but it appears from your other post you have already ordered one.

If it doesn't work, give us a call as it is what we do.
 
I have used Mailspeed at Burnham on Crouch for most of my marine purchases over the past 3 years. Good advise from people that you could ask questions and get answers from people with experience. It came as a shock when I heard that they had closed the Burnham on sea branch and laid there staff off. I would not support this company again.

One story that I have heard is somebody, ordering 40 metre for a halyard and sent 30 metre and told 10 metre will follow.ha.ha

David
 
David of Essex said:
I have used Mailspeed at Burnham on Crouch for most of my marine purchases over the past 3 years. Good advise from people that you could ask questions and get answers from people with experience. It came as a shock when I heard that they had closed the Burnham on sea branch and laid there staff off. I would not support this company again.

One story that I have heard is somebody, ordering 40 metre for a halyard and sent 30 metre and told 10 metre will follow.ha.ha

David
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http://www.ybw.com/forums/showthread.php?t=229844
 
mailspeed

thanks for taking time to get involved, I think my gripe was that I went to the bother to find out what the del time would be, however that proved to be inaccurate. Will I use mailspeed again ?

I will wait & see if feedback improves
 
About six months ago, i emailed a voucher for a C-Map chart to C-Map themselves in Italy. 2 or 3 days later, i had the chart. Makes one wonder why it's taking so long for Mailspeed to deliver. It seems C-Map no longer has a UK office, so perhaps they come direct from Italy ? Doesn't account for the big delays though.
 
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