G
Guest
Guest
Further to the recent posts on mail order, from now on its thanks but no thanks.
I made repeated requests for hydraulic steering quotes, some hundreds of pounds worth of business even at their ‘discounted’ prices.
They claim they tried to fax the reply but couldn’t, posted it but it did not arrive! More phone calls, waiting and music later, all at my expense I was promised that details would be passed to the London Boat Show staff, no prizes for guessing the response when I got to the stand.
An order was then ‘duplicated’ by their receipt of an ‘unexplained fax’. At no point did anyone have the ‘savvy’ to wonder why someone would place a second identical order – in this age of technology it should be obvious to even the dimmest.
All the first paragraph is dismissed by ‘staff shortages’ ‘sickness’ and other logistical problems, dare I say it – not my problem. The second problem is all my fault so I have been hit for delivery & return carriage plus VAT of course.
I have recently received an enormous glossy catalogue, this goes one better -
Prices are so competitive that they don’t even give them, it has a fancy non-name bit like another outfit that should be delivering things. You send in your requirements and get the ‘best’ prices back – three days later I am still waiting.
Thanks but no thanks I will stick with my local man his sticky price tags, helpful advise and ‘loyalty adjustments’
I made repeated requests for hydraulic steering quotes, some hundreds of pounds worth of business even at their ‘discounted’ prices.
They claim they tried to fax the reply but couldn’t, posted it but it did not arrive! More phone calls, waiting and music later, all at my expense I was promised that details would be passed to the London Boat Show staff, no prizes for guessing the response when I got to the stand.
An order was then ‘duplicated’ by their receipt of an ‘unexplained fax’. At no point did anyone have the ‘savvy’ to wonder why someone would place a second identical order – in this age of technology it should be obvious to even the dimmest.
All the first paragraph is dismissed by ‘staff shortages’ ‘sickness’ and other logistical problems, dare I say it – not my problem. The second problem is all my fault so I have been hit for delivery & return carriage plus VAT of course.
I have recently received an enormous glossy catalogue, this goes one better -
Prices are so competitive that they don’t even give them, it has a fancy non-name bit like another outfit that should be delivering things. You send in your requirements and get the ‘best’ prices back – three days later I am still waiting.
Thanks but no thanks I will stick with my local man his sticky price tags, helpful advise and ‘loyalty adjustments’
