Liferaft service!

[single]

I sent my liferaft for servicing in early May.After numerous phone calls its still not been serviced.They have obviously opened it, as they called to say the cylinder is fine so won't need replacing and price is bla bla bla. Am i in my rights to demand a discount as i've missed half the season and not had the safety equipment on board?

 

[sailorman]

you didnt have to go to sea without it & use a reliable;e outfit nxt time.

 

[sarabande]

gently remind them that business reputation is a very fragile matter, that unless they get a move on, you will consider naming and shaming on the forum. There may be a genuine reason for the delay, such as lack of emergency biscuits, but they should be able to lend you one.

However, I recall the (probably apochryphal) story in a boys' horror comic many years ago of the successful German spy who made his escape in a plane and jumped out over the Fatherland, only to find halfway down, that some enthusiastic and patriotic Brit has sewn his parachute panels together.

 

[pmagowan]

What good is lending him a biscuit going to do?

 

[single]

What good is lending him a biscuit going to do?

I'm happy to buy my own pack of custard creams As for the parachute, i'don't care if its sewn up.The deck is only 4' out of the water!

 

[bjl]

I'm not sure that you are within your rights to demand a discount but you can certainly ask for one. My liferaft was not serviced by the contracted date a year or so ago. The company dispatched a replacement on loan by overnight courier so that I could go sailing. When mine was ready they returned it to me. They discounted the cost of the service by the price of the freight charges. I was satisfied. So if a discount would satisfy you you should ask for one.

 

[sarabande]

my wee story of the parachute was to gently remind the OP that it could be foolish to go hard on the servicing firm, as they could possibly do something like putting half a kipper in the deepest recesses of the canister.

Yes, the delay is not an acceptable level of service. Some compensation or reduction in cost would recognise that fact and make the OP a happier man.

 

[Strikeliner]

What make of raft is it and how old is it?

 

[Burnham Bob]

My Seago raft was serviced by them in less than two weeks - although it was before the sailing season.

 

[Scillypete]

My Seago raft was serviced by them in less than two weeks - although it was before the sailing season.

Seago as well, sent away early June back in just over two weeks

 

[single]

It's a 2008 seago 4 man. Rubbish service.

 

[Scillypete]

It's a 2008 seago 4 man. Rubbish service.

Mine is also a 2008 but 6 man valise service was excellent having the extra problem of getting it from here to the mainland first, they do use different service agents I believe and maybe you haven't been so lucky with the one they use for your area. Keep on at them

 

[Gwylan]

It's a 2008 seago 4 man. Rubbish service.

Read earlier part of post too. Think you have been too patient.