LIDL Powerfix work bench

[AOWYN]

I made the mistake of buying one of the above for only £9.99 at Lidl. It has broken the first time I have used it.
No of course I haven'got the receipt, so a waste of time going to Lidl ( I know, I tried).

Question, does anybody know a way of making contact with Powerfix. After wasting over half an hour assembling the POS I at least wantto "invest" another few minutes making contact with the manufacturer.
Lesson: "You pay for rubbish - you get rubbish"

 

[snowleopard]

I have bought a few really cheap power tools on the basis of 'as long as it works for a couple of weeks I'll have saved on the hire charges'. Needless to say they break fairly soon but it still comes hard to throw them out. You have been particularly unlucky. It can be hard getting customer service out of pile-em-high-and-sell-em-cheap outfits.

I tip all the receipts from my wallet into a drawer and burn them when it gets full so I'm in with a fighting chance of finding the receipt when something breaks. Normally of course it breaks the day after the guarantee runs out.

 

[kds]

I am suprised - stuff that I have picked up at LIDL has been excellent value - so far !
Ken

 

[bedouin]

If the goods are faulty then you don't need the receipt to take them back.

 

[Rivers & creeks]

But don't you need proof that that's where you bought it?

 

[bedouin]

Only if they deny selling it to you /forums/images/graemlins/smirk.gif

 

[Cobra25]

bedouin is absolutely right. Tell them you will take them to small claims. The Sale of Goods Act 1979 as updated and amended by the Sale and Supply of Goods Act 1994

Try here and search for the Sale of Goods Act.

http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

Put it in writing from the beginning. Taking them to Court is no problem. CAB will help with info.

 

[ShipsWoofy]

It was £9.99.

Not worth the headache really.

 

[AOWYN]

I really wanted to know if anybody had an address in the UK for the Powerfix importer/distributor. Google is no help.

If I'm going to get a heart attack it's going to be about ID Cards, Bus Lane cameras, GPS systems for giving me road-pricing and speeding tickets, the Congestion Charge, the EU constitution, £30billion spend on another IT rip-off (medical records) etc, not a lousy POS which I shouldn't have bought in the first place.

I just want to be able to tell the Powerfix people that the plastic molded handles have bubble voids inside them and that therefore they are too weak for the job.

PS and lawyers, all of them

 

[VicMallows]

And if it was this week you should have saved that much on some of the frozen food bargains! (they also had the excellent small folding steps again, but didn't need another).

Vic

 

[adelaidem]

I love cheap power tools! just give them a good work out hope they blow up,when they do get a new one on warranty easy!

 

[BlueChip]

I just discovered lidl. Bought a laser level with tripod - fantastic value at about a £20 and a bench drill for about £30. Weighs a ton and seems a really nice bit of kit - certainly great value for the money
I have now subscribed to their mailing list and cannot wait for their next offers
See this week they have a multipurpose ladder for £39.99 (I bought one last year somewhere else for £75) and bluetooth headset for £24.99 Lidl

 

[philip_stevens]

and they usually have about 6 of each major item, and the first builder to get in buys the lot!! Ladders, etc., that is, not the headset.

 

[LadyInBed]

I bought one of those for my daughter, she is getting lots of use out of it.

I've had lots of good stuff from them, the last thing was a couple of LED torches (£4.99 each)

ps - it only took her 20 mins to assemble the work bench /forums/images/graemlins/grin.gif

 

[AOWYN]

End of story

Thank you all for telling me how much you enjoy Lidl products.

So do I, but I don't buy frozen food so the savings are not relevant to my request for help regarding making contact with powerfix.

I had hoped for responses which might have had some relevance to my request, but it was fun to see how various people reacted, even if nobody could answer my question. (Normally the forum is a mine of useful info, but not this time)

Lidl will not give me any contact details for powerfix either, but they will give me a refund if I write to them at their UK head office, so it looks like all will end well, except that powerfix will still be making benches with faulty handles.

It seems that their policy is that they will give a refund even without the receipt if you write to them and it was an error that the local manager did not pass that on to me. This could be useful in the future.

Cheers