Let Down and Miffed

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lancelot

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6 May 2009
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Hi folks,
I have been searching for a pair of replacement 140ah. domestic batteries. After enquiring on a few forums I decided on Varta. I placed an order last Thursday/Friday and paid by card - Battery Mega Store - excellent deal and was promised a delivery this Wednesday (guaranteed in stock). I phoned to check delivery was still on and after several conversations with various staff, I was told they were not in stock and therefore cannot be delivered. I complained about the waste of time as I wanted them in the boat over the weekend. Not only that, I asked for a refund to be told it would take a couple of days before it appears in my bank account. Now I can't order elsewhere until the money is back in my account - more time wasted. When I eventually receive it, I may buy locally or try Tayna (although a little shy about mail order again).
Any suggestions welcomed.
Fair winds,
Lancelot
 
I would suggest Barden Batteries, Segensworth IE near Fareham. Say you are in some form of trade and they give a handsome discount, without having to try too hard.
 
So far I have bought 3 batteries from tayna. I have picked them up as I'm local to them, but the ones I wanted were always in stock. They have quite a large unit and they were very friendly and helpful. I would recommend as a satisfied customer
 
colind3782 said:
Never had a problem with Battery Megastore and always delivered next day.
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i have had many batteries from them with only one cockup, they have container loads in & shift stock quickly. i was phoned to tell of no stock until nxt day. i checked with another supplier & found the same battery cheaper. i phoned BMS who reduced my price & delivered nxt working day
 
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On the refund front. You should complain to your card company. The rules are they shouldn't take money from your card until the goods are ready to ship.
 
ShinyShoe said:
On the refund front. You should complain to your card company. The rules are they shouldn't take money from your card until the goods are ready to ship.
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Yes I was wondering that. I checked the bank balance and the money had been taken out today - the battery was ordered last Thursday and card details given then. I phoned today and they said they had refunded today but it would take a couple of days to go back into my account. I may look into this.
Thanks,
Lancelot.
 
oldbilbo said:
You could look on this website https://www.trustpilot.co.uk/review/www.battery-megastore.co.uk, then make a complaint to your local Trading Standards setup.
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Wow! I wish I knew about Trust Pilot before. I would not have entertained buying anything from them. I have made my feelings clear on their site.
Thanks for the tip. I hope my order with Tayna will have a better outcome. The money was returned to my account today.
Fair winds,
Lancelot
 
lancelot said:
Yes I was wondering that. I checked the bank balance and the money had been taken out today - the battery was ordered last Thursday and card details given then. I phoned today and they said they had refunded today but it would take a couple of days to go back into my account. I may look into this.
Thanks,
Lancelot.
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From your comments, it would appear you paid by debit card not credit card.
I wonder if you'd hand over a wad of cash to someone you didn't know and who didn't have the product?
Credit card offers much better protection than a debit card.
 
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