great Service Story

[PhilF]

ordered a mecruiser engine workshop manual from Stem to Stern in Ohio, USA.
Cost 60$
What arrived was a stern drive manual.
I e emailed them and they sent the correct manual, at no cost, and told me to keep the stern drive manual as it was their mistake.
We need more of that in the Boating World
www.stemtostern.com


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[lanason]

Funny and typical - the fact is they cocked up the first time.

Its how they sorted your problem is the testament to a good company - no hassle and now you think they are brill and have told us lot so ....... they get loadsa business from us....

Strange init.... I know a company who did the same thing DELIBERATLY ... cocked up and sorted. The publicity was real cheap .....

and they call me a cynic /forums/images/icons/crazy.gif


<hr width=100% size=1>Adrian
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