Good customer service - Garmin

[Ben998]

Hi All,
I had to return my GPS 60 to Garmin as it fogged up and sections of the screen died. They have sent me a brand new unit in less than 7 days, no questions asked. Not bad going ( but it still shouldn't have happened in the first place!!)

cheers,
Ben

 

[TigaWave]

Weird as I sent two units back with the same problem, moisture and the display had failed, they sent them back and suggested I buy a new one!

They were maybe older, but as back ups they were virtually unused. They both failed when they were really needed.

 

[changeman]

Bit worrying this! I sent my GPS60 back after 3 weeks when the screen burnt out in the middle. Garmin were quick to replace it, but reports of others having problems make me wonder if here is not some inherent problem with the GPS 60.

 

[JKay]

sent me a new 160 fishfinder withih 2 weeks !!great aftersales

cheers joe

 

[Cinnamon]

My Garmin E-trex packed up due to water ingress - they refunded me promptly.

 

[Ben998]

Mine was about 6 months old, maybe slightly less and has been used every weekend since the start of July. It failed crossing Lyme Bay when it was gusting 32knots. Ho hum. Not the best time for it to fail. If it fails again, Im going to ask for my money back. Will let you know.

cheers,
Ben