single
Well-Known Member
Leatherman knives are the only other company i know of that do the same. They are American too!
Fortress anchor design
- Thread starter single
- Start date
Leatherman knives are the only other company i know of that do the same. They are American too!
macd
Well-Known Member
Snap-on tools also. Mind you, they're not cheap.
One of the major yacht clothing manufacturers once offered a "lifetime" guarantee on oilies. As was widely reported on here, it turned out that the lifetime in question was that of a particularly risk-averse butterfly.
Neeves
Well-Known Member
Fortress, Leatherman, Snap on Tools - anyone else with a noteworthy warranty (that actually stands scrutiny)?
Jonathan
Jonathan
Fortress Anchors
Member
In addition to offering a high-quality product which exceeds a customer's expectations, and in turn, they consider the product to be a value, I think that a generous, hassle-free warranty is another way that a company can further endear themselves to their customers, who oftentimes expect that they are going to be "put through the wringer" whenever they have a warranty claim.
A customer usually expects to be asked when and where they bought a product, if they are the original owner, and whether they have a sales receipt or registered their purchase before a company will consider their warranty claim. We don't ask for any of that information, we only want to know the model number, the color of the lettering on the shank, the parts needed, and their address so that we can calculate the shipping charges, which is all they will pay.
Of course, warranties such as ours are going to be abused, but our late founder felt that we should never set a policy that is overly concerned about being taken advantage of by the rare and very few dishonest people.
We have also replaced damaged parts for free during abnormal use, such as a recent claim that was made by the owner of a 55-ft Sea Ray who used his 4 lb FX-7 dinghy anchor to hold his boat when the main anchor failed, and he ended up damaging the FX-7 (which is only recommended for boats up to 27-ft).
Additionally, we have replaced more than a few damaged parts due to the boater running into a piling. Fortunately, customers will provide some humor when contacting us to make claims, such as the unedited one below from a boater in the Florida Keys who was requesting a new Guardian G-7 fluke:
"While Pulling In My Guardian Anchor A Great White Shark Grabbed My Guardian Anchor And Tried To Eat It. Had It Not Been For The Superior Strength Of The Anchor, I Am Certain That My Children Would Be Without A Father.. Thank You, Mike Foster I'll Send Pictures"
A customer usually expects to be asked when and where they bought a product, if they are the original owner, and whether they have a sales receipt or registered their purchase before a company will consider their warranty claim. We don't ask for any of that information, we only want to know the model number, the color of the lettering on the shank, the parts needed, and their address so that we can calculate the shipping charges, which is all they will pay.
Of course, warranties such as ours are going to be abused, but our late founder felt that we should never set a policy that is overly concerned about being taken advantage of by the rare and very few dishonest people.
We have also replaced damaged parts for free during abnormal use, such as a recent claim that was made by the owner of a 55-ft Sea Ray who used his 4 lb FX-7 dinghy anchor to hold his boat when the main anchor failed, and he ended up damaging the FX-7 (which is only recommended for boats up to 27-ft).
Additionally, we have replaced more than a few damaged parts due to the boater running into a piling. Fortunately, customers will provide some humor when contacting us to make claims, such as the unedited one below from a boater in the Florida Keys who was requesting a new Guardian G-7 fluke:
"While Pulling In My Guardian Anchor A Great White Shark Grabbed My Guardian Anchor And Tried To Eat It. Had It Not Been For The Superior Strength Of The Anchor, I Am Certain That My Children Would Be Without A Father.. Thank You, Mike Foster I'll Send Pictures"
skipmac
Well-Known Member
I received the same level and quality of support from Fortress in the states when I contacted them for parts on a used FX37. Not only do they have great service but it's a great anchor. As I recall the Fortress has better holding for the size and weight than any other anchor tested.
garvellachs
Well-Known Member
Standard Horizon have been brilliant to me in the past, in the same vein.
PetiteFleur
Well-Known Member
Not really boaty but I recently had excellent service from Brita filters & Tap - I had bought the wrong one a bout 18 months ago from B&Q for a bargain price. When fitting it a couple of months ago I found I had the wrong type for use with a water softener. I spoke to Brita and they sent me the correct replacement FOC after I returned the original - even though it was a more expensive tap. And I kept the filter which I had already fitted. Excellent company.