dkm
Well-Known Member
We often hear of poor service so I thought I would share some good news for a change.
I bought my Targa 34 in July 07 from Fairline Southampton and was aware of a rain water leak but decided to try and fix the problem myself - big mistake, after 1 year and a lot of frustration I was unable to find the source of the leak. Water was accumulating along the starboard stringers in the rear cabin and also collecting under the starboard forward cabin trinket shelf where the beautiful cherry gloss was slowly turning a matt grey.
Fairline southampton offered some good advice but at the end of the day the source could not be found.
I decided to write to Fairline, even though the boat was a few years out of guarantee, and ask if they could suggest any solutions assuming the problem was not unique to my boat.
Fairline responded by immediately sending 2 engineers to inspect the boat and a leaking gunwale band was suggested as the problem, even though it appeared to look OK. Fairline offered to replace the gunwale band when the boat was next out of the water at their expense. On removing the band it appeared a few extra holes had been drilled that were never used nor sealed and this was the source of the leak. Fairline then replaced the gunwale band.
After several wet days that would have previously led to a few litres of water leaking in, the boat remained bone dry. I then contacted Fairline to ask if it was still possible to buy a replacement wooden trinket shelf, recognising that the model was now out of production. Fairline responded by telling me that a replacement shelf was already being manufactured for me and would be fitted in March. The engineers completed the job this week, again free of charge. The workmanship was excellent.
Its good to know that excellent customer service is alive and well at Fairline. I'm thinking of trading up later this year, my recent experience with Fairline means they will be my first port of call.
/forums/images/graemlins/cool.gif
I bought my Targa 34 in July 07 from Fairline Southampton and was aware of a rain water leak but decided to try and fix the problem myself - big mistake, after 1 year and a lot of frustration I was unable to find the source of the leak. Water was accumulating along the starboard stringers in the rear cabin and also collecting under the starboard forward cabin trinket shelf where the beautiful cherry gloss was slowly turning a matt grey.
Fairline southampton offered some good advice but at the end of the day the source could not be found.
I decided to write to Fairline, even though the boat was a few years out of guarantee, and ask if they could suggest any solutions assuming the problem was not unique to my boat.
Fairline responded by immediately sending 2 engineers to inspect the boat and a leaking gunwale band was suggested as the problem, even though it appeared to look OK. Fairline offered to replace the gunwale band when the boat was next out of the water at their expense. On removing the band it appeared a few extra holes had been drilled that were never used nor sealed and this was the source of the leak. Fairline then replaced the gunwale band.
After several wet days that would have previously led to a few litres of water leaking in, the boat remained bone dry. I then contacted Fairline to ask if it was still possible to buy a replacement wooden trinket shelf, recognising that the model was now out of production. Fairline responded by telling me that a replacement shelf was already being manufactured for me and would be fitted in March. The engineers completed the job this week, again free of charge. The workmanship was excellent.
Its good to know that excellent customer service is alive and well at Fairline. I'm thinking of trading up later this year, my recent experience with Fairline means they will be my first port of call.
/forums/images/graemlins/cool.gif
