Excellent Service

[Aja]

I bought a pair of Dubarry Ultimo boots in July 2010 from Kip Marina chandlery. At the end of last season there was a damp feeling in my sock - not wet, just damp. Three weeks ago I took the boots (without receipt) to Chris at Kip Marina and he forwarded them to Dubarry. I got a call from Kip during the week to come in and select a new pair from stock, which I did today. Free of charge.

Service just doesn't come much better from either Kip or Dubarry. High standards. I'll be back.

Donald

 

[semolina pilchard]

Good service from Dubarry

I bought a pair of Dubarry Ultimo boots in July 2010 from Kip Marina chandlery. At the end of last season there was a damp feeling in my sock - not wet, just damp. Three weeks ago I took the boots (without receipt) to Chris at Kip Marina and he forwarded them to Dubarry. I got a call from Kip during the week to come in and select a new pair from stock, which I did today. Free of charge.

Service just doesn't come much better from either Kip or Dubarry. High standards. I'll be back.

Donald

A similar thing happened to me a few years ago. I rang Dubarry and told them that my 2 year old Ultimas had a slight leak. I was a commercial skipper at the time so they had been used a lot. They said that that type of soul couldn't be mended but asked me to send them to them anyway. A new pair arrived a week later. I've still got them. A splendid company I think!!!

 

[claymore]

Donald - are those the ones you wore for the beachcombing in 2007?

 

[BruceDanforth]

My extremely cheap blue rubber wellies have lasted well over a decade without leaking so I remain unconvinced about the expensive boots.

 

[tokoloshe]

I've had my feet almost 65 years and they haven't leaked yet.

 

[claymore]

I've had my feet almost 65 years and they haven't leaked yet.

I think Aja is referring to his boots, but I shall treasure the information you have given. In fact I shall probably remember it next time I paddle in Ullswater....

 

[Aja]

They are the ones I found beachcombing.

Donald

 

[Sybarite]

They said that that type of soul couldn't be mended !!!

If you repent with a contrite heart all will be forgiven.