Electric outboard - my expensive mistake

[Daydream believer]

I bought the motor in Jan 2011. It is a 1003 model. In their advertising Torqeedo showed the motor being thrown in the water, recovered and run to show that it was waterproof. To me this was a deal clincher as if it had not been fully waterproof I would not have bought it.

There was your first mistake right there.
My mate's Seagull outboard fell off the back of his dinghy, so he waited for the tide to go out & recovered it. Took it home, cleaned it up & it started
BUT who would go out & buy a Seagull?

 

[lustyd]

My mate's Seagull outboard fell off the back of his dinghy, so he waited for the tide to go out & recovered it. Took it home, cleaned it up & it started

And I bet it ran at least as well as before ?

 

[Daydream believer]

And I bet it ran at least as well as before ?

My father bought my 40+ when I was 12 years old & It still messes me about 63 years later. I would not change it for the world.
We have a love hate relationship

 

[Tranona]

- i didn’t realise it was a problem.
- my ‘repair’ didn’t make matters worse
- they were rude

I’m surprised anyone could think they have been reasonable. But I won’t argue in this forum about it. I made my case for anyone considering buying one.
Ultimately that plug is weak and a design flaw in my opinion. So much so that I’m not interested in buying a replacement battery.

You buy an expensive product, find a fault on delivery, bodge it, use the product for 10 months and then complain that the maker will not fix it. Common sense (and the law) says that if you find a fault with a product you must give the supplier an opportunity to repair or replace it - by your own account you did not.

Therefore not surprised that the maker will not repair it. Where are they being rude? Seems a restrained reply to me - although I wonder what prompted the paragraph about social media. Not something that would normally be included when rejecting a claim.

 

[Greenheart]

The ‘battery plug’ (picture attached)

Am I alone in not being able to see it?

I think if a supposedly 100% waterproof plug-socket was conspicuously not sealed or sealable by design, I'd have protested its inadequacy to the vendor or manufacturer without delay.

But it seems rare to hear of quality issues in respect of Torqeedo.

The social media comment in the company's reply is a little weird - like some speedily-added pre-emptive legal caveat at the end of an advertisement...

...but presumably since you have now raised the case on social media, we may now expect a representative of the company to hurry in, deflecting criticism.

Then again, this thread had been firmly buried for eight years till this morning, so perhaps they won't worry.

 

[dunedin]

You buy an expensive product, find a fault on delivery, bodge it, use the product for 10 months and then complain that the maker will not fix it. Common sense (and the law) says that if you find a fault with a product you must give the supplier an opportunity to repair or replace it - by your own account you did not.

Therefore not surprised that the maker will not repair it. Where are they being rude? Seems a restrained reply to me - although I wonder what prompted the paragraph about social media. Not something that would normally be included when rejecting a claim.

Perhaps the OP threatened to post his experience on social media to try to get them to fix it?

PS. Presumably if purchased in the UK the OP’s claim for repair and issues over service would be related to the retailer, it the manufacturer.

 

[Tranona]

Perhaps the OP threatened to post his experience on social media to try to get them to fix it?

PS. Presumably if purchased in the UK the OP’s claim for repair and issues over service would be related to the retailer, it the manufacturer.

As usual a one sided post raises more questions than answers. under the Consumer Rights act his first point of contact is the retailer and he can seek either a repair or replacement - or even reject it IF he had not messed with it and acted promptly. However from what he says he is claiming on the manufacturer's warranty which often exceeds the rights under the Act, plus of course they could also offer "goodwill" payment or repair but he does not meet their warranty conditions.

He has now actually joined an appropriate forum presumably with the explicit aim of putting his side of the story. Does not seem a good strategy if the objective is to get his motor repaired!