EA Customer Charter 2013/14

[boatone]

The EA Customer Charter is now available for download from their website - it will not be issued in printed form.
http://a0768b4a8a31e106d8b0-50dc802554eb38a24458b98ff72d550b.r19.cf3.rackcdn.com/LIT_7980_71805b.pdf

Worth taking a look, particularly at the new arrangements for lock service hours depending on lock priorities.

 

[shades]

Have I read The Customer Charter wrong, or is a Medium Priority Lock exactly the same as a Low Priority Lock???

 

[Chris_d]

Have I read The Customer Charter wrong, or is a Medium Priority Lock exactly the same as a Low Priority Lock???

It would appear so, "standard service" needs more definition

 

[boatone]

It would appear so, "standard service" needs more definition

Full Service: Continuous assisted passage offered throughout
published duty hours, subject to blue self-service signs being
displayed for no more than a total of 30 minutes in the day. All staff
meal breaks will be covered.
Standard Service: Assisted passage offered for published duty
hours with staff breaks and weir work periods not always covered. If
the lock keeper has not placed their expected time of return in the
lock office window, expect self service.
Expect Self Service: No guaranteed assisted passage.

I have asked for clarification re the apparent (and I believe unintended) equality of Medium and Low Priority locks.

 

[Chris_d]

Full Service: Continuous assisted passage offered throughout
published duty hours, subject to blue self-service signs being
displayed for no more than a total of 30 minutes in the day. All staff
meal breaks will be covered.
Standard Service: Assisted passage offered for published duty
hours with staff breaks and weir work periods not always covered. If
the lock keeper has not placed their expected time of return in the
lock office window, expect self service.
Expect Self Service: No guaranteed assisted passage.

I have asked for clarification re the apparent (and I believe unintended) equality of Medium and Low Priority locks.

I guess there will be variations in "Standard service" not covered by that definition, I wouldn't expect quite the same level of service at Cookham (Med) as at say Rushcot (Low) the difference in traffic is huge.