boatone
Well-Known Member
The EA have finally published the Customer Charter for 2011-12. You can download a pdf copy http://publications.environment-agency.gov.uk/pdf/gese0511btxd-e-e.pdf
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EA Customer Charter 2011-12
- Thread starter boatone
- Start date
No Regrets
Well-Known Member
I theenk not Mr Bond...
Link busted!
Link busted!
boatone
Well-Known Member
Working fine for me - anyone else having problems?
May be an issue if you are using a mobile - quite a large pdf file.
Source page is HERE - near foot of page just above Performance Reports.
(Actually, its almost 5.6Mb which is huge for a simple 12pp A5 leaflet - reason is they've included tables and stuff as hi-res images.)
May be an issue if you are using a mobile - quite a large pdf file.
Source page is HERE - near foot of page just above Performance Reports.
(Actually, its almost 5.6Mb which is huge for a simple 12pp A5 leaflet - reason is they've included tables and stuff as hi-res images.)
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No Regrets
Well-Known Member
Other links are fine, not that one!
Assuming you downloaded it Tony, i think you got the last copy...
Assuming you downloaded it Tony, i think you got the last copy...
Andrew_Fanner
Well-Known Member
404 off the source page. Am I cynical or is there an faint odour of rodent?
CJL
Well-Known Member
CJL
Well-Known Member
I think this link you've posted is to the Corporate Strategy not the Customer Charter.
boatone
Well-Known Member
No, that is not the case - and the other 'charter' you referred to earlier is a different document altogether.
The link I gave yesterday worked fine on my Mac here although I subsequently found it would not work from my iPad or Blackberry. This morning I cant get it to work at all.
The file is huge for the nature of the document which appears to be down to 2 tables being included as hi-res images. I've tried every trick I know to reconvert the file and reduce file size etc with some extremely bizarre results.
I have given up and informed Reading ! (a path I always recommend when something isn't working properly
)
boatone
Well-Known Member
Link seems to be working now.
Andrew_Fanner
Well-Known Member
Fail on 4.5 then. I read that as <=96% not unstaffed in peak times! Easter weekend and Late May BH weekend being among those times.
boatone
Well-Known Member
I think if you refer more closely to 4.5 it offers at least 97% for the May Bank Holiday weekends.
Note also that 4.2 has changed and now only predicates use of 'self service' signs when staff are "operating the weir or taking a required break".
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Chris_d
Well-Known Member
Its broke Tony, original fine though.
boatone
Well-Known Member
Well, it's working fine here - both versions - and its also working fine on the TMBA site link.
So it must be something to do with the muddycules in Oxon
(have you checked to make sure Byron isn't lurking around in the car park?)
Brayman
Well-Known Member
Well, it's working fine here - both versions - and its also working fine on the TMBA site link.
So it must be something to do with the muddycules in Oxon
Works ok in deepest Buckinghamshire, rather a lot of words though, and big writing for some of us I suppose.
Haven't got time to read it at the moment, maybe at the Music Festival when I have my feet up!
Chris_d
Well-Known Member
So it must be something to do with the muddycules in Oxon
Mysteriously it has fixed itself, no sign of byron he is in the brig apparently.
Brayman
Well-Known Member
boatone
Well-Known Member
And very smart he looks there too
However, in spite of the fact that his exile appears to be self imposed, are we happy to leave him there or should we encourage him to return to the fold?
apollo
...
Well he has a load of F.U.C.C boats staying with him so he must be minding his Ps and Qs and dropping ensigns like it's going out of fashion.....
TrueBlue
Well-Known Member
Methinks he wants to be told that his opinions and knowledge of ancient boating histories are highly respected and valued.
So there you are - Byron, we luv you duckie, come back soon please.