Dylan, KTL, BBC World Service interview - Google responds at last

[Kurrawong_Kid]

There's a "Troubleshooter" letter about or similar to your problem in the Times this morning. Troubleshooter did not obtain satisfaction for her letter writer but I thought you might be interested in Google's explanation.

 

[fergie_mac66]

3rd a winner

It's a shame, but you are entirely correct.
There are other upload video sites.
But can you name them?

Building traffic and market awareness for an individual site is nearly impossible these days.

The numbers are so huge and enormous that the cost of reaching so many hits far outweighs the benefit.

 

[Lakesailor]

I don't know why that happens. I did actually have a post 3 times in a thread the other day.
Normally you get a message to say a post already exists.
Of course if the software would respond before the connection times out we'd know where we stood anyway.

 

[Seven Spades]

Is it not possible to sell the Trucking Video rights to your wife and for her to post the videos on her account and collect the revenue thus generated?

 

[RayKYC]

sadly, law lags behind technology

...to have such a business closed down by a computer is a new twist and suggests that perhaps the law is lagging behind the technology - or the algorithms.

Well Dylan,

As you say, we benefit so much the technology... meeting people who share our interests, ready access to staggering amounts of information-- but all at a cost dear to us to be sure. It is absolutely true that given the break-neck accelerating speed of change in our world today, the laws that protect us cannot keep up. Law demands due process and minute attention to detail-- qualities sadly lacking in the winner-take-all culture of technology. Really scary that its happening across all levels of every industry, in government, in non-profits, in entertainment, and in espionage and war.

Mr. Novick of Google didn’t say anything we didn’t already know.

The issue seems to me to be one of common decency, scale, and mercy. One thing Mr. Novick never addressed is whether Google would consider making a just and merciful exception in your case. It is painful to hear the callow youth repeatedly restate the Google written policies verbatim like a brain-washed cult member! By their choice of spokesman (not to criticize Mr. Novick personally, but really, Google could’ve bothered to pick someone who doesn’t stutter during an interview!) the behemoth has shown that it can’t be bothered to treat you like an adult. The giant’s unwillingness to make any adjustment for your unique case is appallingly inhumane.

The proportion of your transgression was miniscule compared to the income you are generating for them via your films. Of course, a more reasonable approach would be for Google to disallow Adsense on the KTL site and on the KTL videos on YouTube and allow you to retain your income from the truck, rodeo, and other films you produce for them. BUT they live in mortal fear of losing much more revenue if something about your case alienates their advertisers.

Obviously they never considered cutting you a break before you had to go to the press because your £30,000 a year is nothing to their £1,400,000,000 annual revenue.

You are not even a flea to them, you are a molecule! They believe they don’t even need to take notice of you as a human being! You are just another cog in thier big machine. They turn on the algorithm and let it fly no matter what. I’ve worked on Wall Street trading and processing systems for 25 years– exception handling always demands human “eyeball” intervention case by case (I once had to search through more than 15 million trades in a 13-month period to find 265 exceptions for a regulator’s audit!). Google is not interested in exceptions, because exceptions reveal humans who require humane treatment one by one.

Google's motto “Don’t be evil” What a load of corporate bull$hit!

Better days are ahead for you, this is just a learning opportunity.

Cheers,

Ray