Do Not Buy A Besenzoni. Warning

Thank you for the feedback so far.
To name and shame the installer may come a little later.
In the meanwhile I would stress that a product that requires an engineer to install and a crane to deliver is not the same as blaming Colgate for a squashed tube of toothpaste you found at Tesco.
If the installer is totally independent then that should be in bold letters on their wedsite.
Besenzoni maybe technically and legally in the right. But if that is their attitude then Besenzoni are a company without a conscience and without pride or passion
 
Bouba said:
Thank you for the feedback so far.
To name and shame the installer may come a little later.
In the meanwhile I would stress that a product that requires an engineer to install and a crane to deliver is not the same as blaming Colgate for a squashed tube of toothpaste you found at Tesco.
If the installer is totally independent then that should be in bold letters on their wedsite.
Besenzoni maybe technically and legally in the right. But if that is their attitude then Besenzoni are a company without a conscience and without pride or passion
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I'll repeat, if you paid Besenzoni for the passerelle, and then about to pay the guy for the installation, Bese has practically nothing to do with this, other than listing some recommended installers in their page (if they do so...)

I'm sure it can be fixed, just need to find out what's wrong. Technician with an l shaped/ladder whatever frame comes to fit it and still flexes - I personally wont be surprised!

V.
 
vas said:
I'll repeat, if you paid Besenzoni for the passerelle, and then about to pay the guy for the installation, Bese has practically nothing to do with this
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Where did Bouba say that?
I'd be surprised if that's what happened, because Bes normally only sell direct to boatbuilders.
My guess is that he bought both the passerelle and the installation from their dealer.
But that would only strengthen your reasoning about Bes having nothing to do with the transaction.
 
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Bouba said:
But if that is their attitude then Besenzoni are a company without a conscience and without pride or passion
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Of course they are, no surprise there.
If there has ever been such thing as pride and passion in anything boatbuilding-related, it's now a thing of the past - marketing BS aside, which has very little to see with real world.
What Besenzoni clients want (and remember, you are NOT one of them) are products built to specs, delivered JIT, and as cheap as if they were built in PRC.
It's nice to hope that there could still be some room for passion in this framework, but realistically, that's just wishful thinking. :(
 
MapisM said:
Where did Bouba say that?
I'd be surprised if that's what happened, because Bes normally only sell direct to boatbuilders.
My guess is that he bought both the passerelle and the installation from their dealer.
But that would only strengthen your reasoning about Bes having nothing to do with the transaction.
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Not sure we know either way whether the installer supplied the passarelle or not? In any case this seems to be a payment issue rather than a technical one if I read #16 correctly? Anyway I'm sure there are more details to come soon from the OP
 
There is a story but there could be legal action so I need to keep my powder dry for now.
But please keep this in mind, many on our forum are the elite of boating. You can easily install complex systems, Hell some of you can even write the software. This is why this forum is such a useful tool for boating, especially for those without the skill set or experience. But also boating is an expensive past time and consumer advice and warnings are equally valuable.
So, this is my warning, you may think that it’s Besenzoni installing your passerelle. It is not. And whatever mess they make, Besenzoni do not care. And if you are looking to spend 10,000 on a passerelle I would look for another manufacturer, one that cares for its products and customers
 
Blimey mate why dont you tell us the actual story as well as slagging off Besenzoni? I'm sure legal action in France wont be compromised by a few details on a British forum
 
Actually M, I can understand why J might prefer to not disclose the whole story if he's considering to go legal.
There is some risk of backfiring, so to speak, after airing your claim publicly.
And of course an internet forum is as public as you can get, regardless of where it's based.
 
MapisM said:
Actually M, I can understand why J might prefer to not disclose the whole story if he's considering to go legal.
There is some risk of backfiring, so to speak, after airing your claim publicly.
And of course an internet forum is as public as you can get, regardless of where it's based.
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We've left the EU now. They can't get us ;)
 
I will give an account soon. But, while a salutary lesson, this particular installer won’t affect many would be purchasers. Besenzoni, on the other hand sell thousands of passerelles and other boaty parts, so I have more chance of helping a fellow boater by naming and shaming them first.
 
Bouba said:
That’s a little bit of a sore point.
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Thought so .
Bet it’s high in the middle .....to keep the ramp angle more useful .
To put up out of the way when @ anchor
To carry / lift something?
To be able to get to your stb mounted bathing ladder with it up fully ?

Thus because of the cut out for the transom gate the transom wobbles ? As is .

everybody else on a google search has placed them like the pic ^^^ posted ...low down inline with where the cut out ( door ) cil .
Oem looks like they reposition the bathing ladder

B8D77875-B387-4E1E-9BBD-B02BFBAF0793.jpeg
ladder fitment sans pass .
1753E49D-57A3-4B68-96ED-546341E3CF4A.jpeg
Retro ....but low and retains the OEM ladder .
0AD735F5-359C-43D0-9FB1-1AB806C56116.jpeg
low and ladder moved central
3DE4AA7D-A358-453A-BB86-3C02B8BE5C76.jpeg
Factory fit ?
 
Portofino said:
Thought so .
Bet it’s high in the middle .....to keep the ramp angle more useful .
To put up out of the way when @ anchor
To carry / lift something?
To be able to get to your stb mounted bathing ladder with it up fully ?

Thus because of the cut out for the transom gate the transom wobbles ? As is .

everybody else on a google search has placed them like the pic ^^^ posted ...low down inline with where the cut out ( door ) cil .
Oem looks like they reposition the bathing ladder

View attachment 90775
ladder fitment sans pass .
View attachment 90776
Retro ....but low and retains the OEM ladder .
View attachment 90777
low and ladder moved central
View attachment 90779
Factory fit ?
Click to expand...
Trust you to research this!
 
jrudge said:
So we are still none the wiser as the op gives nil detail.

it is a rather pointless thread
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I'm afraid Porto is right and Bouba specified a high position and possibly central.
IMHO the best solution is to get a gelcoat repairer to fill the holes and fit it low and at the starboard side. Polar moments and subsequent stress in a high position is v.difficult to manage...

V.
 
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I see this from both sides, first we have the product which has been purchased, we have the installer who is allegedly factory approved, so at some point they must have been trained or assessed by the factory to become an approved installer; then we have the factory who have failed to try to act, even as an intermediary in this matter, and we have a company demanding full payment before the job is completed.

Next we have the OP who could be doing one of two things, he could be ranting because he thinks he has been stiffed, or, he could simply be posting a warning to others about a potentially shoddy product or service if they are thinking of buying the same.

In point of fact, who pays for something before its completed; could be a case of the installer in financial straits and wanting paying because he/she knows they won't be around for long due to the current crisis; just a thought.
 
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