Asm
Member
On my first princess (1998)!I think it was behind the curved seat back behind the helm
Is that email address even current? Was it typed in incorrectly. Did it go to junk mail? So many different permutations of what could have happened. I honestly don't know why people can't simply pick up the phone.Princess could at least have given an answer, IMHO. Getting no response is mostly frustrating...
I honestly don't know why people can't simply pick up the phone.
I have been through it several times but if you're not getting an email response and you're determined not to pick up the phone, then twitter is your next best bet.Probably because 'picking up the phone' to any sizeable organisation these days goes something like this
- First you have to listen to a long rambling message about how due to Covid the organisation is experiencing 'staff shortages' and an 'unprecedented level of demand' and therefore you may have to wait for your call to be answered
- Then you have to listen to another long rambling message about how your call is being recorded for 'training and monitoring purposes' and if you dont want your call to be recorded you should contact their complaints dept in Lagos, Nigeria
- And then you get to the menu where you have to listen to a choice of about 35 different button combinations for various individual depts. By the time you've got to the end of this list you've forgotten what the early numbers were so you have to listen again and then probably again and then maybe even again because you dont have the memory capacity of an elephant
- And then finally you choose a button combination and you key it in
- And then you get a vomitworthy recorded message about how brilliant, successful and customer facing the organisation is. This will take several minutes
- And then praise the Lord somebody who sounds like a sentient human being will pick up the phone. He or she will then ask you a series of questions about your age, date of birth, postcode, address, mother's maiden name, inside leg measurement, allergies, medications you are on and whether your bowel movements are regular
- And finally he or she will ask you who you wish to speak to. You tell them without trying to sound too rude and exasperated because you know that this person could just cut off your call and you would have to go through the whole interminable process again
- So he or she puts you through to the extension of the person you are hoping to speak to
- And then nothing. Just silence. This goes on for several minutes whilst you pray you havent been cut off
- Then eventually the same person answers and tells you that the person you want to speak to must be on a break/dealing with another customer/on holiday/ no longer with the company/dead
And this is why people send emails. Personally I usually lose the will to live somewhere between 5 and 7 in the above process
You missed the bit where they say "Your call is important to us"Probably because 'picking up the phone' to any sizeable organisation these days goes something like this
- First you have to listen to a long rambling message about how due to Covid the organisation is experiencing 'staff shortages' and an 'unprecedented level of demand' and therefore you may have to wait for your call to be answered
- Then you have to listen to another long rambling message about how your call is being recorded for 'training and monitoring purposes' and if you dont want your call to be recorded you should contact their complaints dept in Lagos, Nigeria
- And then you get to the menu where you have to listen to a choice of about 35 different button combinations for various individual depts. By the time you've got to the end of this list you've forgotten what the early numbers were so you have to listen again and then probably again and then maybe even again because you dont have the memory capacity of an elephant
- And then finally you choose a button combination and you key it in
- And then you get a vomitworthy recorded message about how brilliant, successful and customer facing the organisation is. This will take several minutes
- And then praise the Lord somebody who sounds like a sentient human being will pick up the phone. He or she will then ask you a series of questions about your age, date of birth, postcode, address, mother's maiden name, inside leg measurement, allergies, medications you are on and whether your bowel movements are regular
- And finally he or she will ask you who you wish to speak to. You tell them without trying to sound too rude and exasperated because you know that this person could just cut off your call and you would have to go through the whole interminable process again
- So he or she puts you through to the extension of the person you are hoping to speak to
- And then nothing. Just silence. This goes on for several minutes whilst you pray you havent been cut off
- Then eventually the same person answers and tells you that the person you want to speak to must be on a break/dealing with another customer/on holiday/ no longer with the company/dead
And this is why people send emails. Personally I usually lose the will to live somewhere between 5 and 7 in the above process
I have been through it several times but if you're not getting an email response and you're determined not to pick up the phone, then twitter is your next best bet.
It gets results. I had an issue with a delivery - no email response from the company concerned and I had given up after several hours on the phone. One twitter post and I got a call back and my problem sorted out. Use it for what it's good for.Twatter is for teenagers not grown ups?
Twatter is for teenagers not grown ups?
Is that email address even current? Was it typed in incorrectly. Did it go to junk mail? So many different permutations of what could have happened. I honestly don't know why people can't simply pick up the phone.
In general I agree, but try complaining about a specific company, naming names, and you'll get a far quicker response than calling or emailing.
Honestly, try Twitter - it gets results pretty quickly!Email address given to me by Princess Spares and cut and pasted, so I would reasonably expect it to be correct.....
I am manic at work, and trust me I mean manic during normal working hours in the week, and work most evenings, so tend to rely on emails. Retire end of this year....! I could probably find the number to contact them on, but am happy with help from others for now, so will try those locations first. I may give them a call though before I leave if I can find the best number/contact - any advice welcome!
Mmmmm Not sure, I would rather seek advice of this kind first via an email, and then the Forum and I also resurrected my Facebook account one evening (hate it, but hey-ho) and joined the Princess Owners Club Forum;, some useful guidance given, similar to that given by Alan (ASM) #21 above, much appreciated.
Probably because 'picking up the phone' to any sizeable organisation these days goes something like this
- First you have to listen to a long rambling message about how due to Covid the organisation is experiencing 'staff shortages' and an 'unprecedented level of demand' and therefore you may have to wait for your call to be answered
- Then you have to listen to another long rambling message about how your call is being recorded for 'training and monitoring purposes' and if you dont want your call to be recorded you should contact their complaints dept in Lagos, Nigeria
- And then you get to the menu where you have to listen to a choice of about 35 different button combinations for various individual depts. By the time you've got to the end of this list you've forgotten what the early numbers were so you have to listen again and then probably again and then maybe even again because you dont have the memory capacity of an elephant
- And then finally you choose a button combination and you key it in
- And then you get a vomitworthy recorded message about how brilliant, successful and customer facing the organisation is. This will take several minutes
- And then praise the Lord somebody who sounds like a sentient human being will pick up the phone. He or she will then ask you a series of questions about your age, date of birth, postcode, address, mother's maiden name, inside leg measurement, allergies, medications you are on and whether your bowel movements are regular
- And finally he or she will ask you who you wish to speak to. You tell them without trying to sound too rude and exasperated because you know that this person could just cut off your call and you would have to go through the whole interminable process again
- So he or she puts you through to the extension of the person you are hoping to speak to
- And then nothing. Just silence. This goes on for several minutes whilst you pray you havent been cut off
- Then eventually the same person answers and tells you that the person you want to speak to must be on a break/dealing with another customer/on holiday/ no longer with the company/dead
And this is why people send emails. Personally I usually lose the will to live somewhere between 5 and 7 in the above process
Just curious, is that Munari, possibly?They gave the supplier details a family firm still going in Venice