Boveney lock hand wound with no lock keeper today.

[Riverleak]

I have just heard from someone in my marina that Boveney lock was on hand wind operation with no lock staff today, does anyone know anything?

 

[Captain Coochie]

There are instructions on the big green box with a big wheel on it . Read those and turn the big wheel .

 

[teddington_lock]

Boveneys are gold

 

[boatone]

According to the Customer Charter, Boveney is a "Priority" lock and should have been manned for Standard Service yesterday between 0900 - 1800.

Standard Service: Assisted passage offered for published duty hours with staff breaks and weir work periods not always covered. If the lock keeper has not placed their expected time of return in the lock office window, expect self service.

How reliable is your information that it was unmanned all day and not just for short periods as per above?

 

[TrueBlue]

Why should it have been on hand wind rather than unattended mode?

Fat lot of use if the new(ish) overcomplicated electronics don't work.

 

[Riverleak]

According to the Customer Charter, Boveney is a "Priority" lock and should have been manned for Standard Service yesterday between 0900 - 1800.


How reliable is your information that it was unmanned all day and not just for short periods as per above?

Very reliable, have just spoken to someone who was moored at Boveney all day, they said there was no lock keeper all day and the power was off for a number of hours until a lock keeper who was running another lock came and reset it.

 

[boatone]

Thanks. As a member of the Customer Charter sub-group, I am keen to know how well the lock service arrangements agreed for this year are working out in practice.

There is an online information report form on the TMBA website where you can let us know of cases like this - there is a drop down for "incident type" and select "lock unmanned during charter hours". Please assist if you can.

Report form is here : http://www.tmba.org.uk/information-report/

 

[boatone]

It is alleged that the lock keeper assigned to Boveney for Sunday was sick. There was a short period of cover by a patrol around lunch time but later, after the electrics were reset, they failed again so hand winding was the order for much of the day. Whatever the reasons, the service appears to have fallen well short of the customer charter target and particularly for a busy bank holiday Sunday.