B&Q Generator

Aaaargh - this must be a bad month or something, pull the darn thing apart and then cant find me multimeter!

never mind I had a spare 12v bulb. - not a flicker from the two wires, so pulled flywheel and the crude magnet thingy does look like there are two wires that should be joined together and arent! I can foresee a quick visit to the local lawnmower repair shop tomorrow!
 
Visited the lawnmower repair shops, and they all laughed. Not a chance of getting something. buy a replacement generator, and not one of the cheap chinese ones, was the verdict.
 
I m not sure your replacement wasnt more to do with customer relations than sale of goods act. Its debatable whether £50 machine should last more than year, when quality ones cost £300 and up, but I think you have to PROVE that there is an inherent fault in the design or construction, not that your one and only item has failed. if you bought (or know of others) 50 and they all broke, you d have a case. otherwise I think it will fall under accepted tolerances or failure.
 
Your rights to be sold something that lasts a reasonable time have nothing to do with price - unless they told you when you bought it that it is disposable and should only last a year.

More important is the use you have had out of it. If you have run it 24/7 for a year then you have had good use from somthing not sold for continous service. If you have looked after it and only run it for twenty hours then take it back and demand a refund or replacement.

You have to show that it has failed and not that you failed it, so if you dropped it over the side (or it looks like you did) then tough.
 
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It's 6 years that you have to be able to notify the shop of faulty goods, if it be reasonably assumed they were designed to work for more than 6 months/year. Last a reasonable time is the leagal statement, a generator used occasionaly should be good for 5 years if looked after.

The 1 year is something that the retailer offers in addition to the sale of goods act.

So take it back say you would expect a product of this nature to have lasted more than a year and ask for replacement.

Satisfactory quality covers minor and cosmetic defects as well as substantial problems. It also means that products must last a reasonable time. But it doesn't give you any rights if a fault was obvious or pointed out to you at point of sale.

Fit for purpose covers not only the obvious purpose of an item but any purpose you queried and were given assurances about by the trader.

The short time limit (I used to say 2 days) is for a full refund, after which you are deemed to have accepted the goods, then its replacement or repair up to 6 years.

Get a copy of The Sale of Goods Act 1979 (as amended)' and go along to the shop with it. I've found the counter staff at B&Q don't know the law but if you speak to a manager they will know the rules. I know because I use dto set up and run shops and I also returned a 2½ year old chain saw to B&Q and was given a replacement.

Good luck

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Thank you for this data, having at last found sufficient documentation to prove when and where we purchased the generator, I went and demanded my money back. Eventually I was successfull.

Job done!!!!!!!!
 
Re: B&Q Generator

The 1 year is something that the retailer offers in addition to the sale of goods act.
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Under EEC regulations, to which we are signators, goods are guaranteed for 6 years according to the female German MEP recently, who lives in UK! /forums/images/graemlins/ooo.gif
Shops ignore this law.
 
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