Azimut hell one owners experiance

[Ripster]

Are you both doctors?

 

[kcrane]

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I'm sorry but what components were nothing to do with Azimut? if Azimut have decided to put a certain components in their boats then they, in my mind, become accountable for the quality of them. Someone else may be responsible for fixing that component when it goes wrong but surely overall accountability remains with the organisation selling the boat in its entirety, including any 3rd party components. as such, they have a responsibility to assure the quality of the components and the service organisations that act on their behalf during the warranty period

Agree with that entirely. Its an indication of how backward the boatbuilding industry is that many builders still try to lay off blame for component failure on to the component manufacturers. Its a bit like BMW blaming Bosch for the failure of the starter motor on your new 5 series. In any case, the boatbuilder is contractually liable for the serviceability of all of the components on it's boats so trying to blame the component manufacturer is futile anyway

My thoughts too and I can see it applying to the dealer as well as the component suppliers. I can imagine the dealer is trying to get out of the distribution agreement. Can't you see them, sat around at their management meeting saying "Bl**dy Azimut are costing us a fortune, they deliver boats with serious issues, we do our best to fix them up, but the customer is on our backs expecting delivery and we can't admit it needs heavy remedial work, so we do as much as we realistically can before handover. Then we find there were other errors we missed, but the owner finds them, and we have to take it back and start again. We didn't gear up for this amount of remedial work and the margins don't justify it, but we can't tell the customer that, so we delay and prevaricate. Not good customer service, but it is the best we can do in the circumstances that the boat builder has put us in".

 

[Deleted User YDKXO]

My thoughts too and I can see it applying to the dealer as well as the component suppliers. I can imagine the dealer is trying to get out of the distribution agreement. Can't you see them, sat around at their management meeting saying "Bl**dy Azimut are costing us a fortune, they deliver boats with serious issues, we do our best to fix them up, but the customer is on our backs expecting delivery and we can't admit it needs heavy remedial work, so we do as much as we realistically can before handover. Then we find there were other errors we missed, but the owner finds them, and we have to take it back and start again. We didn't gear up for this amount of remedial work and the margins don't justify it, but we can't tell the customer that, so we delay and prevaricate. Not good customer service, but it is the best we can do in the circumstances that the boat builder has put us in".

I'd be very surprised if the dealer hasn't got a mechanism in place for reimbursement of costs relating to the rectification of warranty faults from the manufacturer but yes, no dealer wants the hassle of dealing with the sheer number of faults this boat seems to have exhibited mainly because of the wasted management time and more importantly loss of credibility in the market

 

[kcrane]

I'd be very surprised if the dealer hasn't got a mechanism in place for reimbursement of costs relating to the rectification of warranty faults from the manufacturer but yes, no dealer wants the hassle of dealing with the sheer number of faults this boat seems to have exhibited mainly because of the wasted management time and more importantly loss of credibility in the market

Hadn't thought of the reimbursement angle, but even so, I bet Azimut don't roll-over and offer profitable reward for each issue a dealer finds - I wouldn't be surprised if they make it hard and slow work to get the costs back.

 

[Deleted User YDKXO]

Hadn't thought of the reimbursement angle, but even so, I bet Azimut don't roll-over and offer profitable reward for each issue a dealer finds - I wouldn't be surprised if they make it hard and slow work to get the costs back.

What manufacturer doesn't? No its never easy. I don't know how it works in the boating industry but with my company, with one manufacturer we have negotiated a fixed % of the sale price which is over and above our margin on the sale and which is supposed to cover us for warranty costs; sometimes we win, sometimes we lose and in the case of this Azimut, we definitely would have lost. With other manufacturers, we submit individual invoices for carrying out warranty work which of course then leads to an argument and which usually ends with me or one of my staff having to fly to a foreign country to horse trade a settlement. Whatever the arrangement, a dealer will usually always lose out financially if a particular product requires a lot of warranty work but its part of the price you have to pay to continue the dealership arrangement with that manufacturer. In the case of the Azimut dealer, I suspect that 4 or 5 of these Friday afternoon boats would make him think very hard whether he wanted to continue with Azimut so I can't imagine that this particular boat was typical of the Azimuts the dealer was selling

 

[Cashbuyer]

Acquaintance of mine took delivery of a new Azimut last year and the boat is now back on the hard due to unresolved issues from the original snagging list and new issues that have arisen from use this season. Needless to say he is not a happy bunny and has vowed never to buy an Azimut again.