ASAP Supplies - Good Customer Service

[alan]

I ordered a small part for a Johnson sea water pump from ASAP sometime ago, this was of value <£10 and sent via ordinary mail to me in Italy; after waiting a suitable period it did not arrive (I know, I know ... I should have known better than to trust the Italian mail service!!). Anyway when I enquired of ASAP as to when it was sent, they offered to send me another one free of charge (without my asking). Anyway, this time I decided to have it sent to my son's address in England. The other day ASAP e-mailed me to say that there was a 4 - 5 week delay in obtaining the part from the Johnson distributor and would I like it shipped to Italy via courier with a tracking number (all at their cost) when it does become available. As it is not urgent I told them to just send it to the UK address when it is available, as I need to rebuild a spare pump and it is not so urgent.

The point is that they are "going the extra mile" for something of little value (and very little profit) just to keep a customer happy .............. this does not happen very often these days and I feel it deserves a mention!!!

Alan.

 

[KellysEye]

I used them for over seven years and I totally agree about their service they sent parts to the UK initially and then Med and Caribbean. The other thing is if you want advice on something call them they will know exactly what to do, their knowledge is impeccable. Keypart the Volvo spares company is precisely the same.

 

[vyv_cox]

Yes, first class company.

 

[jimbaerselman]

Company set up by ex-flotilla engineers, who'd been at the sharp end. So they completely understand the customer's point of view.

Gave us excellent service, highly reliable.

 

[[2574]]

Very knowledgeable people. The same plaudits applies to Aquafax. Some of our marine service companies in the UK are excellent and don't deserve the often heard description of the marine sector as a "cottage industry". All power to their respective elbows.

 

[skyflyer]

Good discount if you are a member of the Cruising Association too. (The savings on my new engine mounts just about paid for my membership!)

 

[robertj]

first class company strew with good, helpful staff

 

[ChiPete]

+1 to all comments, a superb organisation. Many other companies would do well to take note of their approach.

 

[RichardS]

Another +1.

Great service.

Richard