Anyone ever ordered from Marine Megastore? (UK)

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You would think that after 11393 views of this thread that :

(a) Marine Megastore would have got their act together by now, particularly after I drew the director's attention to the poor service customers were experiencing, and these threads!

(b) That no improvement has been noticed or commented upon by any customer.

(c) There are those among us still being caught even with due warnings given here.


ianat182
 
Boathook said:
As others have said. You place the order with them and then they order it.
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The prices look good, but delivery is absolute s***e, as is customer service.
Ultimately the goods arrived - well packed, but I won't bother using them again. Too much grief. :(
 
Boathook said:
As others have said. You place the order with them and then they order it.
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To be clear, there's nothing inherently wrong with this business model, provided it's well managed. I suspect quite a few online retailers that people use regularly with no problem have this kind of "just in time" stock arrangement; if it works properly, you'd never know.

Marine Megastore suck at it, obviously, together with most other aspects of running a business except for the part about suckering in new victims^H^H^Hcustomers. They're surprisingly good at that.

Pete
 
Marine Mega Store

I have just had a bad experience with this store. They shipped me the wrong items and then tried to aurgue that I should except these as an alternative. As they were totally unsuitable and did not match the on line description, I shipped them back. Although they eventually refunded their charges, after several email exchages, they refused to refund my return shipping costs. I would never deal with them again.
 
they refused to refund my return shipping costs.
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I think you will find that under the "distance selling regulations" they are required to refund the original P&P but not your costs in returning the goods to them.
 
VicS said:
I think you will find that under the "distance selling regulations" they are required to refund the original P&P but not your costs in returning the goods to them.
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That's correct if you reject the goods through no fault of the retailer, and as long as they said this in their terms and conditions (if they didn't say so, they have to pay the return postage as well). But I'm not sure it applies if they sent the wrong items as BabyBlue says.

There's quite a good Government leaflet online about this (you want the one aimed at traders, it's a bit more grown-up than the "consumer" one) but I'm afraid I'm not going to ferret it out at this time of night :)

Pete
 
prv said:
That's correct if you reject the goods through no fault of the retailer, and as long as they said this in their terms and conditions (if they didn't say so, they have to pay the return postage as well). But I'm not sure it applies if they sent the wrong items as BabyBlue says.

There's quite a good Government leaflet online about this (you want the one aimed at traders, it's a bit more grown-up than the "consumer" one) but I'm afraid I'm not going to ferret it out at this time of night :)

Pete
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You are right.
If the wrong item has been sent or if it is faulty the seller must cover the cost of returning the item.
 
VicS said:
You are right.
If the wrong item has been sent or if it is faulty the seller must cover the cost of returning the item.
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Nice theory - try implementing it. I did with this company ( inc through trading standards) and got absolutely nowhere. It would have required court action to succeed and life is just too short to voluntarily get involved with lawyers. If you werent screwed form one side you would be from the other.
 
wotayottie said:
Nice theory - try implementing it. I did with this company ( inc through trading standards) and got absolutely nowhere. It would have required court action to succeed and life is just too short to voluntarily get involved with lawyers. If you werent screwed form one side you would be from the other.
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Small claims court ?? Maybe cost of postage is too small.
 
On the 4th May I ordered a new Compass.
The order confirmation said Delivery 3 - 10 days.
Yesterday with "On Line Chat" they said that they have had to order it in.
I am old fashioned. If within 3 days and they were unable to meet the 10 day maximum delivery date they should have informed me.
The only reason I ordered from them is that of all the On Line Chandlers they were the only people showing a White Compass. But if they dont stock anything and everything is ordered in they may as well list absolutely everything that all manufacturers stock.
Next time I will telephone and ask if what I want is in stock.
 
Jim@sea said:
But if they dont stock anything and everything is ordered in they may as well list absolutely everything that all manufacturers stock.
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Problem is they also list items that manufacturers/distributers do not stock!

In 2010 I ordered some Navman parts that no one else listed. After the usual no show I rang up and was told that they were no longer obtainable. Needless to say they are still listed.
 
I came across this thread about a week ago, shortly after I had ordered an item from them on 3-10 working day delivery ( a time scale that was upfront and perfectly acceptable to me).

I was pretty concerned about potential non-delivery, but have to say the requested item was delivered on the 9th working day after order, so my transaction with them was certainly OK in all respects, other than trying to track the progress of the order on line, which simply had "order received and being processed" every day up to actual delivery and in contacting them directly. They are clearly genuine and offer good savings but have obvious problems with a restricted and clunky "customer interface" and a business model that relies on post-order acquisition of "stock" that can take no real account of actual availability at the time of order. At the very least they could improve the first and make the latter clear to potential customers before ordering, to manage expectations.
 
For the second time I have ordered a part from their catalogue. On the first episode I even phoned (on their premium rate chat line) to check that it was in stock. On both occasions I had to contact them to enquire about the order. Both times I was told that the item was unavailable. They used my cash account for about 2 weeks on each occasion. There is no longer a telephone system, you need to use tha chat line which can take up to an hour. At least incompetent, perhaps fraudulent? I would need to prove t hey were aware that the item was out of stock and unavailable at the time of order. Will NeVER use again.
 
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