Anyone ever ordered from Marine Megastore? (UK)

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I have recently tried to get goods from MSS. I ordered on 16.05.11 and inspit of many attempts to get delivery information from them - latest today - waited 1 hr on their "Live Chat" site only to be cut off when finally acknowledged! I am still waiting - do these guys really not like doing business?
 
Just had a lucky escape, was about to buy from these guy's then checked this thread. Tried to order a pump assembly for a TMC toilet, asked if they had it in stock, they said they did not and it would be 3 months but could offer me a Jabsco as an alternative. I then asked is the Jabsco compay=tible with the TMC, they said they did'nt know!
 
At last

received the goods today - only to be shown that they were posted yesterday at a cost of £1.95 - so some 18 calander days from placing the order and not one reasonable response to any of my queries as to when the goods could be expected. Deffinitely avoid trying to do any future business these people!
 
marinemegastore ripoff

I ordered some sound insulation from them and they charged me £40 to deliver to France and said it was in stock and would take 7 to 10 delivery time,it took over a month to finally arrive it came in 3 different deliverys as it was not in stock as they said
The worst thing is after checking my bank statement I saw they had taken another £20 more from my account a month later without informing why!
NEVER GIVE THIS COMPANY YOUR BANK DETAILS
 
marine megastore are a joke, only part of my order turned up, kept phoning and was told to chat on there messenger service, not possible when you are working. two months pass and finally get told they had sent the rest of my order previous, i ask when they sent it, the person on the phone cannot give me a answer, told them i had not received my part and had to pay again for the same part to be sent. its been so much hassle dealing with them i have not got the time to chase them for a refund, to be honest i have probably paid more in phone calls chasing them than the original cost of the part. they never update the status of orders online.
 
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GJJ101 - I think you may be mixing up the store names; Marine Superstore is a totally different business to the one mentioned in this thread, and as far as I know have a good standard of response and service, unlike the Marine Megastore at Hamble.
Please refer to previous threads for the reasons.

ianat182
 
Might I suggest that you all write to an agreed Trading Standards Office near to where this business is based.
Enough complaints I would imagine for them to be threatened with court action.
 
4 weeks after an order I sent an email asking where it was, this is presumably an automated reply.
If I was to have a chatbox open during work time, there would be consequences.!
As my hours are 7am - 7pm, Mon - Fri there is no window for telephoning an enquiry.
So, my only means of contact is email, THEY DON'T WANT TO USE THIS METHOD.!
Customer relations is not on Marine Megastore's agenda.!

Howard

-------------------------------------------------------------------------
Thank you for contacting us!

We have received your inquiry and are assigning it to a sales representative.

PLEASE NOTE
For PRODUCT enquiries you can expect to receive a response from us within 1-3 business days.

For EXISTING orders please note that we now handle all such update requests via the LIVECHAT feature (Mon-Friday 9am-5.30pm GMT) on our website and NOT via email.We apologise for any inconvenience caused. If you do not have Internet access in these hours we make a special provision for such customers between 4.30pm - 6pm where order status can be then investigated by phone on + 44 (0)1670516151.

PRODUCT INFORMATION We have setup online over 2,000 pages of our Marine Catalogues in Digital Format so that you can view detailed specifications on products before ordering.

EXISTING ORDERS Please contact us via Live Chat if you have not received your order after 5 working days for an update.

Once your order has passed this time we then require you to contact us via Live Chat to get a current update on you order. The Live Chat operative (Monday - Friday 9.30am - 5.30pm) for order security reasons will require from you at least 2 out of the 3 following pieces of information to process the inquiry - WEB Order number; - Surname order is placed on; - Invoice Post code Please allow the operative time to retrieve your order details and investigate all despatches, please note that operatives operate more than 1 chat at once and during busy times you may have to wait several minutes between responses. 5-6pm GMT is the best time as we are generally quieter. LIVE CHAT gives you access to our despatch team who have all information necessary regarding your order to update you, due to the volume of spam emails which causes us delays on seeing the emails we receive we can only process order status enquires by Live Chat and not email. NB Our sales team will advise you use Live chat during our busy times (10am - 4pm) as despatch will be too busy despatching parcels to answer their phones. If you have already had a Live Chat conversation and still need additional information following the online chat then email the chat LTK reference, your order number and use our other email address marine_megastore (at) btinternet.com and a customer service manager will then find details of the Live Chat you had, investigate your order and then call / email you back within 24 hours (weekdays
 
If you haven't got the message yet....Don't buy from them unless you can collect it from their premises, a superstore they are not- and don't care about customer satisfaction in spite of their so-called 'chat line'.

Almost time to make this a sticky thread!!

ianat182
 
Yep once ordered some stuff off them, half the order arrived but they took full payment.

Despite many contacts via the "chatline" James I think the bloke was called and despite them saying that my stuff was discontinued and unavailable and despite repeated assurances that I would be refunded for the missing items nothing happened for about 4 months.

In the end I got in touch with my CC company and they refunded my money after a considerable rigmarole.

STAY CLEAR of these charlatans.
 
Marine Megastore woes

It seems that they consistently treat people poorly.
ordered something on the site
they did nothing with the order for one week
when I called them to aks fo rthe status was forced on to chat facility
their team member eventually told me I could not have what I ordered but I could only have an item that was described EXACTLY as per the item I ordered(?!?) if I paid extra money?
When I tried to explain the rep just repeated himself until in frustration I just placed the order elsewhere and got imediate confirmation and updates on my order daily.

I was so frustrated at not being listened to I emaied the cheif exec (never done that before) got a std reply repeating the same rubbish.

I recomend using them as a very last resort when no one else stocks the item and then only if not an improtant or urgent item.

thank you I feel better for that! I hope this saves somone else some hassle!
 
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