Am I expecting too much from Tayna customer service.

Sneaky Pete

Sneaky Pete

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I am looking to buy a red flash battery to start a Yanmar 3GM20 engine. So I phone Tayna who are a supplier of this battery and asked to speak to technical help. Now this person that answers the phone is my first point of contact. I ask them for tech help, maybe I can help you, I don’t think you can, try me, OK what red flash battery do I need to start a Yanmar 3GM20 engine, what’s a Yanmar is it a motorcycle. Could you now put me through to tech help? I never got through to tech help this person just kept asking silly questions, I put phone down.

I redialled got through on another extension to tech help and they were about as much use as an ashtray on a motorcycle. We just cant spec batteries for any engine. I asked don't you have a database. It's not like that. Here is me thinking that was their business.

So my opinion in terms of helpfulness Tayna batteries score ZERO out of TEN. I think there is room for improvement here. Do businesses still use a process of continuous improvement through customer feedback?
 
Sneaky Pete said:
... I ask them for tech help, maybe I can help you, I don’t think you can, try me, OK what red flash battery do I need to start a Yanmar 3GM20 engine, what’s a Yanmar is it a motorcycle. Could you now put me through to tech help? ...
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Maybe you are.

I often but bits and pieces from Autofactors - real industrial type ones not High Street ones - but despite talking to people with lots of motor knowledge, it's rare that one of them knows straight off what a Yanmar is.

Anyway, wouldn't you be better off telling them the CCA you want, having asked elsewhere to find out what CCA is needed to start your Yanmar?
 
I think you're probably expecting too much, yes. If you were talking to marine engine dealer you could expect them to know about marine engines (including ones other than their own make) but I would expect a battery dealer to know about batteries, not engines.

If I was in that position I would consider it my job to bring the information about the application (Yanmar's specs, my own preferences, etc) and their job to bring the information about the batteries. Between us we'd then thrash out what I should buy.

Pete
 
Sneaky Pete said:
I am looking to buy a red flash battery to start a Yanmar 3GM20 engine. So I phone Tayna who are a supplier of this battery and asked to speak to technical help. Now this person that answers the phone is my first point of contact. I ask them for tech help, maybe I can help you, I don’t think you can, try me, OK what red flash battery do I need to start a Yanmar 3GM20 engine, what’s a Yanmar is it a motorcycle. Could you now put me through to tech help? I never got through to tech help this person just kept asking silly questions, I put phone down.

I redialled got through on another extension to tech help and they were about as much use as an ashtray on a motorcycle. We just cant spec batteries for any engine. I asked don't you have a database. It's not like that. Here is me thinking that was their business.

So my opinion in terms of helpfulness Tayna batteries score ZERO out of TEN. I think there is room for improvement here. Do businesses still use a process of continuous improvement through customer feedback?
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Bit unreasonable expecting them to know every marine engine's battery requirements. Would they know what a 35year old Perkins's needs? Probably not.

As the owner, and with the engine handbook to hand, I'd know what to ask for myself.

Its not rocket science in any case. A battery for a 1.6L diesel car engine costing £50 is more than adequate for a 3cyl marine engine I'd have thought and you can get one locally. If the battery is expected to do more than just start the engine then Tayna couldn't expected to advise you.
 
Sneaky Pete said:
I am looking to buy a red flash battery to start a Yanmar 3GM20 engine. So I phone Tayna who are a supplier of this battery and asked to speak to technical help. Now this person that answers the phone is my first point of contact. I ask them for tech help, maybe I can help you, I don’t think you can, try me, OK what red flash battery do I need to start a Yanmar 3GM20 engine, what’s a Yanmar is it a motorcycle. Could you now put me through to tech help? I never got through to tech help this person just kept asking silly questions, I put phone down.

I redialled got through on another extension to tech help and they were about as much use as an ashtray on a motorcycle. We just cant spec batteries for any engine. I asked don't you have a database. It's not like that. Here is me thinking that was their business.

So my opinion in terms of helpfulness Tayna batteries score ZERO out of TEN. I think there is room for improvement here. Do businesses still use a process of continuous improvement through customer feedback?
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Also a bit unreasonable IMO

You have the Yanmar manual presumably which ITYWF specifies a minimum 70Ah for a conventional type of battery. Typically a 70Ah automotive starter battery will have a CCA of around 540

So refer to DMS Technologies data and you will find that a Redflash 1200, with a CCA of 550 fits the bill http://www.dmstech.co.uk/downloads/DMS_data_redflash_highrate_web.pdf


I have bought a couple of batteries recently from Tayna. Excellent price, service and speedy delivery Next day in both cases without it being requested ... one arrived so early it got me out of bed!
 
vyv_cox said:
I bought mine direct from DMS, who make them I believe. They were extremely helpful and shipped it to Greece for me at a very reasonable price.
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DMS don't make them, they badge products, but they are very competent and take responsibility for what they supply. The Red Flash range used to be all from one range from the company I used to be with but I think it's a mixture now but possibly all from the group that absorbed us, Enersys, but I'm not certain.
Much better to deal with DMS than with one of their outlets like Tayna.
 
I also think you're asking too much to expect a battery retailer to know anything about specific boat engines. If you had specified a diesel engine of ** HP then they would no doubt have come up with sensible suggestions. Being my local supplier I've dealt with Tayna several times and had excellent service.
 
ditchcrawler said:
When I bought my Red Flash, Merlin advised that for my 28HP Volvo2003 the 1000 would be OK.I went for the 1100 as it was not much more.It has been fine for 8 seasons now.
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That was exactly my thinking. I thought the RF1000 would be OK for my Yanmar 3GM30 but after measuring I found that the 1100 would just fit the space, so that's the one I bought. I know of 4-cylinder marine engines using the 1100 very successfully.
 
Ian_Edwards said:
DMS spec the CCA at -18 deg C - so for a 3500, 930 ampms

Tanya spec the CCA at +20 dec C - so for a 3500, 1380 amps

They are probably both correct.
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CCA (cold cranking amps) should be at 0° F (-18° C)

MCA (marine cranking amps) should be at 32° F (0° C) ( sometimes referred to as simply CA)

HCA ( hot cranking amps ) I believe refers to 80° F

PCA ( pulsed cranking amps) is sometimes quoted but has no official definition AFAIK

DMS also quote a maximum discharge current at 20° C I dont know if this has an official definition

On their website Tayna incorrectly quote the maximum discharge current as CCA for the Redflash high rate batteries


So for a Redflash 3500 the CCA is 930 but Tayna quote a CCA for this battery as 1380 amps. http://www.tayna.co.uk/Red-Flash-1000-Battery-P7573.html. This is wrong and misleading, hence my warning

This discrepancy applies throughout the range.
For example they quote a CCA for a Red Flash 1000 as 650 amps when in reality it is only 400 amps
 
VicS said:
On their website Tayna incorrectly quote the maximum discharge current as CCA for the Redflash high rate batteries

So for a Redflash 3500 the CCA is 930 but Tayna quote a CCA for this battery as 1380 amps. http://www.tayna.co.uk/Red-Flash-1000-Battery-P7573.html. This is wrong and misleading, hence my warning

This discrepancy applies throughout the range.
For example they quote a CCA for a Red Flash 1000 as 650 amps when in reality it is only 400 amps
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Yes, it misled me! Before I was aware of this I bought a Red Flash 900 for my starter battery. Its power proved to be insufficient for the purpose and I only got about 3 years out of it (although there were some charging factors also).
 
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