Yachting24 Insurance actual policy?

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Nicholas123

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My insurance is due for renewal & I'd like to see what I'm getting for my money.I have actually been with them for several years & believe that I am fully comp but after reading posts on here about how tricky it can be to make a claim I'd like to look at the small print but can't find an actual policy of theirs online.Anyone know the details?
 
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Nicholas123 said:
My insurance is due for renewal & I'd like to see what I'm getting for my money.I have actually been with them for several years & believe that I am fully comp but after reading posts on here about how tricky it can be to make a claim I'd like to look at the small print but can't find an actual policy of theirs online.Anyone know the details?
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The policy wording is on the Yachting24 website.
 
If they haven't actually given you a copy of the actual policy, or pointed you to it in the clearest way, they may be breaking the law. In addition, you have to wonder what you are paying for.

If the additional feedback is that they resist claims, or make it difficult, why would you want to stay with them - there are plenty of alternatives. I'm with GJW who seem to have a good reputation in the seagoing world.
 
Richard10002 said:
If they haven't actually given you a copy of the actual policy, or pointed you to it in the clearest way, they may be breaking the law. In addition, you have to wonder what you are paying for.

If the additional feedback is that they resist claims, or make it difficult, why would you want to stay with them - there are plenty of alternatives. I'm with GJW who seem to have a good reputation in the seagoing world.
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I don't think the OP was implying that Yachting24 "resist claims", just that some companies do. Or did I misunderstand?

I have been with Yachting24 since 2012 and they were superb in support of a collision when another boat dragged down onto me in a gale. See here.

They also email me with the policy and invoice every year and a copy of which remain in my postbox of their website when I log in.

.
 
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Another endorsement for Yachting24. I've had to claim twice - once was my fault and the other was the fault of a third party. On both times Yachting24 were exemplary with the claim. When the third party was at fault, all my excesses etc were reclaimed.

I think the only downside of their policies is that the default policy will deduct up to 50% of the value of the item being replaced if it's more than 10 years old. Most of us have masts or engines which are older than 10 years and would probably want better cover. A new for old is an option and I would definitely recommend this.
 
Richard10002 said:
If they haven't actually given you a copy of the actual policy, or pointed you to it in the clearest way, they may be breaking the law. In addition, you have to wonder what you are paying for.

If the additional feedback is that they resist claims, or make it difficult, why would you want to stay with them - there are plenty of alternatives. I'm with GJW who seem to have a good reputation in the seagoing world.
Click to expand...

I hav'nt said they make anything difficult I was referring to other discussions on here involving other insurance Companies & I used to be covered by GJW who I thought were very expensive & if I remember rightly restrictive (they required a survey).
 
Barnac1e said:
I don't think the OP was implying that Yachting24 "resist claims", just that some companies do. Or did I misunderstand?

I have been with Yachting24 since 2012 and they were superb in support of a collision when another boat dragged down onto me in a gale. See here.

They also email me with the policy and invoice every year and a copy of which remain in my postbox of their website when I log in.

.
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You did'nt misunderstand.Good to hear you were dealt with reasonably :encouragement:
I get invoices to my inbox (twice) + the international Insurance certificate & email notifications but not a precise policy document.
 
RobF said:
Another endorsement for Yachting24. I've had to claim twice - once was my fault and the other was the fault of a third party. On both times Yachting24 were exemplary with the claim. When the third party was at fault, all my excesses etc were reclaimed.

I think the only downside of their policies is that the default policy will deduct up to 50% of the value of the item being replaced if it's more than 10 years old. Most of us have masts or engines which are older than 10 years and would probably want better cover. A new for old is an option and I would definitely recommend this.
Click to expand...


You have the choice of the "Hull" or "Total loss cover." I plump for the "Hull" cover which seems the most comprehensive.Am I right in assuming that is 'fully comp'? Good to hear you also have had good service.I have no complaints I'd just like to know for sure the circumstances under which my boat is covered 'fully comp'. Like you say the new for old business is a consideration :encouragement:

PS: The only bugbare I have is that I have noticed that if I get a new quote each year it tends to be a couple of quid cheaper than the renewal fee so there dos'nt seem to be any loyalty.
 
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I'm with GJW and did not have to submit a survey to get cover (small boat though). They've been so good with a couple of claims that I feel morally obliged to stick with them plus they are so nice to deal with on the phone. If only my house and car insurers were as good.
 
Nicholas123 said:
You did'nt misunderstand.Good to hear you were dealt with reasonably :encouragement:
I get invoices to my inbox (twice) + the international Insurance certificate & email notifications but not a precise policy document.
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Actually, you may have a point there. I don't remember a policy being sent in previous years, although I did get one in 2012 when I took out the first policy. Presumably nothing changed until this year (not quite sure what) but at the beginning of this year I received:
1. International Insurance certificate
2. Invoice
3. NewPolicy_en_GB
4. Y24_letter2invoice - which was a reminder that my YACHTING24 inbox contained copies of the above "Renewal policy documents".​

So only with a change do I seem to have received (3) a new Policy document.

The problem, if it is one, is that everything is on-line and easy to have mis-directed emails ending up in a junk folder unnoticed. It is always good to log-in to your account and check the post-box.

Being a totally on-line company is how costs are kept down, which benefits us, as consumers, and it is a trivial matter to print out the Insurance Certificate. I do this on blue paper after a horrid confrontation with the Umag harbourmaster once when declaring into Croatia with a white copy. Thankfully, that difficult and pedantic gentleman has now retired and I am sure that the replacement doesn't care a jot what colour it is, but old habits die hard so I always stick to blue.
 
Nicholas123 said:
Where?I've scoured it & some of the tabs that look like they could produce a result result in "server not found."
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Go to the Yachting24 website. On the left hand side of the home page, there's a menu column - click on "Yacht Insurance". You'll see that there are 3 sections - hull insurance, liability insurance and total loss insurance. If you click on any of these, you'll see a brief explanation of the cover provided and, at the end of the explanation, there's a link to the "conditions of insurance". If you follow that link, you'll download the policy wording as a pdf file, which you'll need to open to read. The policy wording includes the different optional extras you can choose (these are highlighted in red). There's a pdf file of the policy wording in each of the 3 sections, hull insurance, liability insurance and total loss insurance.
 
Barnac1e said:
Actually, you may have a point there. I don't remember a policy being sent in previous years, although I did get one in 2012 when I took out the first policy. Presumably nothing changed until this year (not quite sure what) but at the beginning of this year I received:
1. International Insurance certificate
2. Invoice
3. NewPolicy_en_GB
4. Y24_letter2invoice - which was a reminder that my YACHTING24 inbox contained copies of the above "Renewal policy documents".​

So only with a change do I seem to have received (3) a new Policy document.

The problem, if it is one, is that everything is on-line and easy to have mis-directed emails ending up in a junk folder unnoticed. It is always good to log-in to your account and check the post-box.

Being a totally on-line company is how costs are kept down, which benefits us, as consumers, and it is a trivial matter to print out the Insurance Certificate. I do this on blue paper after a horrid confrontation with the Umag harbourmaster once when declaring into Croatia with a white copy. Thankfully, that difficult and pedantic gentleman has now retired and I am sure that the replacement doesn't care a jot what colour it is, but old habits die hard so I always stick to blue.
Click to expand...

I scoured my inbox before making posts this morning just to be sure of my facts & though I have got dozens of 'stuff' (like you I've been a client since 2012) no proper policy document setting out the exact conditions.No "3. NewPolicy_en_GB" & though there is something like your "Renewal policy documents" it is short on detail.
 
Nicholas123 said:
I hav'nt said they make anything difficult I was referring to other discussions on here involving other insurance Companies & I used to be covered by GJW who I thought were very expensive & if I remember rightly restrictive (they required a survey).
Click to expand...

Aha! I misunderstood. You were talking about insurance claims in general, and not with Yachting24 in particular. And we have been put straight by some positive feedback on Yachting24 in relation to claims handling...

Can you call them tomorrow to clarify what you have and where you stand, and to add new for old, if appropriate? or is it all online?
 
pvb said:
Go to the Yachting24 website. On the left hand side of the home page, there's a menu column - click on "Yacht Insurance". You'll see that there are 3 sections - hull insurance, liability insurance and total loss insurance. If you click on any of these, you'll see a brief explanation of the cover provided and, at the end of the explanation, there's a link to the "conditions of insurance". If you follow that link, you'll download the policy wording as a pdf file, which you'll need to open to read. The policy wording includes the different optional extras you can choose (these are highlighted in red). There's a pdf file of the policy wording in each of the 3 sections, hull insurance, liability insurance and total loss insurance.
Click to expand...

Thanks for that,that's just what I was looking for.

I even managed to find what I think i'm covered for.I just hope it bares some relation to the reality.(& that I never have to make a claim) :encouragement:
 
Richard10002 said:
Aha! I misunderstood. You were talking about insurance claims in general, and not with Yachting24 in particular. And we have been put straight by some positive feedback on Yachting24 in relation to claims handling...

Can you call them tomorrow to clarify what you have and where you stand, and to add new for old, if appropriate? or is it all online?
Click to expand...

It's all online & very complicated.I just hope I never have to make a claim!
 
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