Where has all the good service gone?Any service

[drawkins]

What has happened to practically all the firms I contact by E mail that it seems impossible to get a reply.
In the last 3 weeks I have requested information from Henri Lloyd [leaking jacket],Ronstan [furling problems],Classic Marine [return of poor quality gear],Ancoralatina [purchase of anchor], others before this date on whom I have given up....never one reply.
Has everyone been sacked in the recession or is everyone so busy with other orders.
Its very frustrating.
Living a considerable distance from a chandler its just not possible to go and eyeball them
Do other people have these problems ?

 

[Chris_Robb]

I did three major improvements to the boat this winter and lots of small peices. One, I did myself Rip out old fridge and install new- was OK, the other 2 were a disaster, and were not complete by launching, one of which I had to complete myself, and the other have had to accept in substandard form - still negotiating on price on this.

I can name the good people on smaller items:
R S Welding – Unit 11a - Welding & Stainless Steel Fabrication – 01329 825712 Mounting for Solar Panels.
Flew Sails – Unit 12 – Sailmakers – 01329 822676 (dodgers)
Lucas Sails – Unit 15 – Sailmakers – 01329 822273 - New Genny
Penguin Refrigeration Ltd - 0845 257 7798 - sales@penguinfrigo.co.uk new fridge motor equipment.
Tek Tanks - New Fridge Liner
Sargent Marine Ltd - 07774 573338 - last year - sort out all major battery cables and charging.

I should name the bad ones, but one I am still negotiating with.....

 

[Bav34]

Add Lewmar in Havant to the list. I emailed them a week ago regarding a problem with one of my hatches.

No reply.

What's wrong with these people?

 

[snowleopard]

It's almost always the case that emails carrying any form of complaint or request for action get ignored. I believe it is the fact that staff can delete them and make the problem go away without having to destroy real evidence. If you send a letter there is a piece of paper to dispose of and the possibility of evidence. The answer is to write a letter.

I've been trying to get some windlass parts out of EC Smith for several months now. The last thing I heard was 'what order?'. Having kept copies of the email correspondence I forwarded the lot to them and...... silence.

 

[doris]

Good service

Last Friday on the way to Gossie I got a puncture. Changed wheels and then stopped at the Kwickfit just north of Gosport Marina. At 5.15 on a Friday afternoon I asked 'any chance of a puncture repair'. No problem they said whipping out the wheel from the boot. All sorted and put back on with the spare checked.

Charge? No charge sir, just come and see us when you need some tyres.
Bloody excellent sservice.

 

[Oceanmaster]

Bloomin heck your asking for solutions to your problems. The suppliers solution is to delete the offending email therefore problem gone. One click that is all it takes. I on the other hand I need to buy approx £350,000 gear for the NHS and rolling business for the next five years. Supplier dosen't answer emails.

 

[Scarboroughsloop]

I have suppliers like that - pain in the backside. Anyone would think they don't need the business!

 

[maxi77]

Last Friday on the way to Gossie I got a puncture. Changed wheels and then stopped at the Kwickfit just north of Gosport Marina. At 5.15 on a Friday afternoon I asked 'any chance of a puncture repair'. No problem they said whipping out the wheel from the boot. All sorted and put back on with the spare checked.

Charge? No charge sir, just come and see us when you need some tyres.
Bloody excellent sservice.

Well done.

That is very unlike Quickfit who from personal experience would have told tyou they could do it immediately but in fact take a couple of hours, condemn at least two tyres and probably tell you your brake pads needed replacement.

If they have improved their levels of service good but it is still unlikely I will ever darken their doors again. They went so far down hill after Tom Farmer sold them.

 

[Malish]

oh for heavens sake don't you know it is the holiday season, surely you don't expect companies to respond any time between June and September!

 

[curve]

I always try and use local, small, independent companies wherever possible as I have found that their attention to detail and personal service shows the large, multinational companies to be quite conceited and arrogant towards their customers.

 

[Ubergeekian]

What has happened to practically all the firms I contact by E mail that it seems impossible to get a reply.

I contacted all the big trailer companies to ask for a quote for a new trailer for the Jouster. That's a fairly big lump of metal, and I am not expecting change from £2,000+. Not one of them even bothered to reply.

Sod 'em, therefore. I'll make my own.

 

[Blue5]

Good Service

Having just purchased another boat that had been previously registered in France I was not looking forward to applying for a new licence from Ofcom, however I started it online and with one phone query that was picked up and answered immediately I was more than impressed, they also advised what to do with EPIRB registry. The application was submitted at 13.00hrs today and by 13.10hrs I had comfirmation of license, new call sign and MMSI number.

WELL DONE OFCOM

Appologies I posted this on another thread yesterday but thought I had to repeat it as an example of really good service, I also had e-mail confirmation from EPIRB registry within 5 minutes, and just after a knock on the door from a delivery driver with goods I had ordered from Jimmy Green the day before......Perhaps it was just a lucky day, anyway I`m off to buy a lottery ticket................................