Weybridge Visitor Moorings

AuntyRinum

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Last Friday, 15th September, I moored at Weybridge Visitor Moorings, registered my arrival online and paid to moor for three days. The confirmation arrived by email and my wife and I, who are in our seventies, settled down looking forward to a pleasant weekend.
Later on Friday evening, at about 1740, a man with a club hammer banged in "No Mooring"notices along the mooring purporting to be from the Environment Agency, carryng the name Barry Russell MBE, Harbourmaster, and dated 15th Sept. This man approached me and told me that I would have to leave the mooring, but wouldn't tell me why, except that the moorings were required by others from 6.00pm on Saturday 16th to 6.00pm on Sunday 17th Sept. I asked if he was from the Environment Agency, and he said no, but wouldn't tell me who he represented. I told him that I already had permission from the EA to moor until Monday 18th September and I wouldn't be moving. His last words to me were, "Go and **** yourself", as he stalked off. I found out later that he was from Weybridge Mariners Club who were having a function on the Sunday and had decided to close the EA moorings so that their members could use them.
There had been no email or website notice by the Thames Harbourmaster that these moorings were to be suspended and no notices were posted at the moorings in advance.
My wife and I spent an uncomfortable weekend expecting Weybridge Mariners Club members to start hammering on our boat at any time to give us some more abuse, but I stuck a copy of the mooring permit in the window and they left us alone.
By Sunday morning the mooring had been emptied except for ourselves and another boat that had been there when we arrived which wasn't occupied. At about 1130, seven Weybridge Mariners Club boats arrived and they had all gone by 1500. In other words, they caused maximum disruption by posting No Mooring signs without notice, and forced a closure of the mooring for 24 hours so that 7 of their members could moor their boats for less than 4 hours.
When we travel on the Thames we obey the rules, we pay our licence fees, and we expect to be left in peace to enjoy it. I now have a very poor opinion of Webridge Mariners Club with their uncouth representatives and high handed behaviour.
 
Suggest you complain to BRussellMBE care of the EA Shepperton Office located opposite the moorings. A few days notice would be courteous to say the least.
 
I'll be interested to know who gave the mooring suspension notices and the the authority to post them up to Weybridge Mariners. It is the business of the EA to put up such notices and in this case it would have been done on the Thursday before the suspension. Either a patrol officer or technical officer would pop over from the Shepperton office to do this.

Did the Shepprton Office know about the suspension and issue the notices or were they 'home made' by others?
 
Thank you for that information. I have made a formal complaint to the Environment Agency.
Thank you for 'sticking to your guns' and for making a complaint.
Moorings are for all who follow the rules and not making them up as you go along. Hopefully there's a reasonable explanation and an apology for the abusive language.
 
Our club books the concrete barge in Queenborough once a year and pays accordingly, we would expect not to find other visitors there but reserving a public mooring exclusively for one club seems a bit rich..
...and as for the club members response well out of order ...def worth a letter to club commodore. :(

http://www.weybridgemariners.co.uk/
 
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Our club books the concrete barge in Queenborough once a year and pays accordingly, we would expect not to find other visitors there but reserving a public mooring exclusively for one club seems a bit rich..
...and as for the club members response well out of order ...def worth a letter to club commodore. :(

http://www.weybridgemariners.co.uk/
I have had all the contact I need with Weybridge Mariners Club and have no wish to engage with them any further. It's not my problem if their members or employees represent them in that way.
On a positive note, the EA have contacted me to say that they are looking into the matter and will be in touch with me when they have investigated.
 
I have had all the contact I need with Weybridge Mariners Club and have no wish to engage with them any further. It's not my problem if their members or employees represent them in that way.
On a positive note, the EA have contacted me to say that they are looking into the matter and will be in touch with me when they have investigated.


All understood.
 
Having made a complaint, I received an email fom the EA saying that I would hear from them again by 4th October. I didn't so I've contacted them again asking for a response.
 
Wearing my TMBA hat I contacted Thames Visitor Moorings late last night who are aware of this issue. We will be pursuing later today.
Please note that I have corrected the email address for Barry Russell in my previous post which was missing a hyphen and should be:barry.russell@environment-agency.gov.uk
Did you get any response. I made a formal complaint and, apart from an acknowledgement saying that I would receive a response by 4th Oct, I have heard nothing more.
 
Did you get any response. I made a formal complaint and, apart from an acknowledgement saying that I would receive a response by 4th Oct, I have heard nothing more.
The EA are required to respond to any complaint within 10 working days and, if you have not done so already, you should press for a reply.

I am pursuing the wider issues involved but not your specific complaint as I am not able to do that. I have tried to send you a PM to explain why but you do not accept PM's.

If you would like to communicate directly with me you can do so via the Contact Form on the TMBA website here:
http://www.tmba.org.uk/contact-us/
 
The EA are required to respond to any complaint within 10 working days and, if you have not done so already, you should press for a reply.

I am pursuing the wider issues involved but not your specific complaint as I am not able to do that. I have tried to send you a PM to explain why but you do not accept PM's.

If you would like to communicate directly with me you can do so via the Contact Form on the TMBA website here:
http://www.tmba.org.uk/contact-us/
I queried the lack of response on 5th Oct and received another automated reply from enquiries_THM@environment-agency.gov.uk Since then, nothing more.
It seems too soon for the Ombudsman, but that must be the only route if they are going to ignore me.

I have switched on the PM function.
 
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