Thanks to Raymarine customer services

[Telstar26]

Trudy and Andy in particular.

My 15 year old Autohelm broke last weekend. After working out what had broken (one of the drive cogs) I phoned Raymarine yesterday, they phoned me back to confirm they had a replacement and I picked it up today. The cost: £2 + VAT

So I can go off single-handed this weekend as planned. And even the weather is looking better!

 

[Richard10002]

One of my drive cogs had worn down last year, (a known problem with linear drives, and the plastic cog has now been replaced by a brass cog), and it cost about £200 to buy a gear kit.

Perhaps it depends on who you get, but I got no offer of collection either, (I was in Spain, but could have arranged collection).

Was still pleased with the service - I just dont think everyone will get what you got.