thanks AGAIN Volvopaul

lanerboy · 9 Mar 2014

Well i was getting ready to go out on my boat today and once i had started my engines i noticed the port ec control red light was flashing so out with the manual and fault was a voltage drop. I checked what i could as the boat is still new to us but to no avail as too be honest i didnt really know what i was looking for.

So swmbo said we cant go out like that and i thought i cant miss this lovely day so i rang my engineer who has looked after both my old and new boat Volvopaul, now this was 10am on a sunday morning so a bit cheeky to say the least. Paul answered his phone and i explained what was happening he then pointed me in the direction of the trip switches and sure enough i had turned one off accidently whilst clearing some stuff out a few weeks back.

Moral of the story is how many engineers would answer their phone and talk a fellow boater through a fix on a sunday morning whilst enjoying some time on his own new boat with his own family?????????

A massive thanks to you Paul and that must be another beer i owe you when you come to Weymouth in the summer you really have been a great help on numerous occasions when i ring for your help

Cheers shawn

Firefly625 · 9 Mar 2014

Paul has tolarated similar calls from me over the years and has never failed to help, even on a bank holiday!

andy59 · 9 Mar 2014

Yep he`s a good guy .

FalconSteve · 9 Mar 2014

ANDY59 said:
Yep he`s a good guy .

+1

Paul has been good to me both on and off the forum, as you say he is a good guy.

Andrew M · 9 Mar 2014

Hear hear,

Would recommend him to anyone.

sharpness · 10 Mar 2014

Same here, a top bloke who i have a lot of respect for. His help and advice made our first season last year a very smooth one.

scubaman · 10 Mar 2014

+1000. Without wishing to encourage more people to seek his advice foc, I too received help from him over the weekend when I was struggling with the impeller change on the boat.

U4 · 10 Mar 2014

Firefly625 said:
Paul has tolarated similar calls from me over the years and has never failed to help, even on a bank holiday!

I have also called paul and been helped out on more than one occasion!!

scottie · 10 Mar 2014

lanerboy said:
Moral of the story is how many engineers would answer their phone and talk a fellow boater through a fix on a sunday morning whilst enjoying some time on his own new boat with his own family?????????

Cheers shawn

It is a hazard that comes with the job unfortunately I found over 40 years of sailing and working in the same area but mainly before everyone had a mobile . The requirement to be on call for commercial work meant you were always likely to get a call . A link call at 3am from a fisherman expecting someone on the quay when he arrived was not the best for a wake up call the operators were very good at switching when you forgot your "overs"
The only time that you could really opt out was when sailing on a friends boat and explain that you were not free.
A well known naval architect would respond to question with " are you asking my professional opinion?" And sent an fee note first thing on Monday.

This does not lessen any respect for VP !

stuartwineberg · 10 Mar 2014

Slight thread drift (while still agreeing with everything here about Paul) - my Hardy is ?blessed? with a switch/breaker for just about everything - very impressive to look at but not really necessary. Ready to go out the other day, fired up the engine, disconnected the shore power and discovered I had no plotter, depth, fishfinder or VHF - these are on several different circuits so usual panic set in until SWMBO asked if there were switches and just as Shawn found - 3 of the breakers had tripped - I can only assume there was an arc or surge when I pulled out the shore power and it tripped them. Reminds me that when the coastguard gets a mayday for boats with "lost steering" the first thing they ask people to check is whether the autopilot has been accidentally engaged - it usually has

lanerboy said:
Well i was getting ready to go out on my boat today and once i had started my engines i noticed the port ec control red light was flashing so out with the manual and fault was a voltage drop. I checked what i could as the boat is still new to us but to no avail as too be honest i didnt really know what i was looking for.

So swmbo said we cant go out like that and i thought i cant miss this lovely day so i rang my engineer who has looked after both my old and new boat Volvopaul, now this was 10am on a sunday morning so a bit cheeky to say the least. Paul answered his phone and i explained what was happening he then pointed me in the direction of the trip switches and sure enough i had turned one off accidently whilst clearing some stuff out a few weeks back.

Moral of the story is how many engineers would answer their phone and talk a fellow boater through a fix on a sunday morning whilst enjoying some time on his own new boat with his own family?????????

A massive thanks to you Paul and that must be another beer i owe you when you come to Weymouth in the summer you really have been a great help on numerous occasions when i ring for your help

Cheers shawn

[2068] · 10 Mar 2014

VP's mobile is programmed into my phone ... it has provided useful advice via txt on more than one occasion.

kcrane · 10 Mar 2014

VP and friends have been working on Intraventure - here are the hull and props... looking good

Firefly625 · 10 Mar 2014

...so that's why he can't do my throttle cable!

lanerboy · 10 Mar 2014

scottie said:
It is a hazard that comes with the job unfortunately

I disagree Paul never had to answer his phone on a sunday morning and give me all the advise I needed and all for FREE he could have ignored it if he chose to

volvopaul · 10 Mar 2014

Firefly625 said:
...so that's why he can't do my throttle cable!

Will get around too it soon. It is the silly season and I don't work weekends .

blackhaddock · 10 Mar 2014

I too would agree with everything written ....a top man

Firefly625 · 10 Mar 2014

volvopaul said:
Will get around too it soon. It is the silly season and I don't work weekends .

I can see you are busy Paul ! All these people who keep phoning you on the weekends!

paultallett · 11 Mar 2014

It's great to hear so much praise for VP.

Lets be honest in an industry known for not being the best in customer satisfaction, it's great to hear of a few knights that will go the extra mile for their customers.

Greg2 · 11 Mar 2014

paultallett said:
It's great to hear so much praise for VP.

Lets be honest in an industry known for not being the best in customer satisfaction, it's great to hear of a few knights that will go the extra mile for their customers.

+1

Poor quality and overpriced are words that come far too easily to mind when thinking about the marine industry, although it is not universal thankfully.

I too have benefitted from a couple helpful chats with Paul on the very slim basis that we have spoken on here and the potential to become a customer for a mechanical survey. That never worked out because we didn't end up buying in his area but I managed to assuage my guilt by recommending him to someone else ( for whom he did a good job).

A top bloke

Monique · 12 Mar 2014

Saint Volvo Paul then?

thanks AGAIN Volvopaul

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