Spi D
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No connection but a customer:
Ordered 3 polished stainless skin fittings and got their email confirmation.
Waited a few days and received... an empty plastic bag!
The bag had been ripped open somewhere in the universe between the Royal Mail and it's Danish equivalent. It had been resealed with a postal tape stating this.
A call to the mail's customer service resulted in "Sorry, can't help". Actually didn't even try...
A quick phone call to ASAP sorted all out as they without further questions dispatched three new fittings - and offered to send them by courier as not for the RM to repeat their doing. All at no charge!
Now that is what I call good service
Ordered 3 polished stainless skin fittings and got their email confirmation.
Waited a few days and received... an empty plastic bag!
The bag had been ripped open somewhere in the universe between the Royal Mail and it's Danish equivalent. It had been resealed with a postal tape stating this.
A call to the mail's customer service resulted in "Sorry, can't help". Actually didn't even try...
A quick phone call to ASAP sorted all out as they without further questions dispatched three new fittings - and offered to send them by courier as not for the RM to repeat their doing. All at no charge!
Now that is what I call good service