Tack Tick Instruments - cannot contact them

[Chris_Robb]

Hi, I cannot contact them, their phone is engaged permanently and their web site seems to have frozen.

Any ideas?

 

[geoid96]

Their website http://www.tacktick.com/page.home seems to work for me.

 

[Chris_Robb]

Their website http://www.tacktick.com/page.home seems to work for me.

I have now got into it, and filled in the support form, but it won't go, and wants a serial number. I don't know the number but have put something in the box, and now its frozen again!

 

[Bav34]

Agree, website working but phone engaged. Probably lots of forumites calling them to check if they're engaged or not.

Called BT for you and after selecting option 3,2,1,1,5,3,2,7,5,3,2,2,1, inputting the number then selecting 2,2,2,1,4,3,7,3,4,2,1 and 3 managed to find a human who has reported the fault.

''Thank you for calling BT''

 

[Chris_Robb]

Agree, website working but phone engaged. Probably lots of forumites calling them to check if they're engaged or not.

I now get this error message. Bloody frustrating!

Server Error in '/' Application.

The remote server returned an error: (502) Bad Gateway.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.WebException: The remote server returned an error: (502) Bad Gateway.

Source Error:


Line 412:
Line 413: // Upload the params.
Line 414: byte[] responseArray = wc.UploadValues(url,"POST",nvc);
Line 415:
Line 416: // Decode and return the response.

Source File: \\vnet-data-02\websites\tacktick_com\customcontrols\technical_form.ascx Line: 414

Stack Trace:


[WebException: The remote server returned an error: (502) Bad Gateway.]
System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data) +599
System.Net.WebClient.UploadValues(String address, String method, NameValueCollection data) +34
ASP.customcontrols_technical_form_ascx.post_to_crm(String subject, String note, String product_code, String supplier, String serial_number, String comments, String purchase_place, String purchase_date, String supplier_details, String email, String title, String first_name, String last_name, String phone, String address_city_state, String postcode, String country, String boat, String construction_type, String location, String boat_length) in \\vnet-data-02\websites\tacktick_com\customcontrols\technical_form.ascx:414
ASP.customcontrols_technical_form_ascx.SendFormEmail(Object sender, EventArgs e) in \\vnet-data-02\websites\tacktick_com\customcontrols\technical_form.ascx:322
System.Web.UI.WebControls.Button.OnClick(EventArgs e) +105
System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +107
System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) +7
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +11
System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1746

Version Information: Microsoft .NET Framework Version:2.0.50727.1873; ASP.

 

[Leighb]

I have now got into it, and filled in the support form, but it won't go, and wants a serial number. I don't know the number but have put something in the box, and now its frozen again!

There is a place on the site which shows you where to find the serial number.

I had a problem quite recently, sent in the support form with correct serial number, and had a helpful response quite quickly.

It is a bit awkward getting the serial number if your problem is with the masthead wind instrument though.

Fortunately mine wasn't, but the numbers are very small and in a dark corner of the hull needed a good torch and a magnifying glass.

 

[Chris_Robb]

There is a place on the site which shows you where to find the serial number.

I had a problem quite recently, sent in the support form with correct serial number, and had a helpful response quite quickly.

It is a bit awkward getting the serial number if your problem is with the masthead wind instrument though.

Fortunately mine wasn't, but the numbers are very small and in a dark corner of the hull needed a good torch and a magnifying glass.

Unfortunately the serial numbers are 2000 miles away.......

I will try a sales enquiry as that wont require a serial number!!!

 

[WALLY]

You could try contacting whoever you got the Tacktick stuff from - some will keep records of serial numbers.

 

[Chris_Robb]

You could try contacting whoever you got the Tacktick stuff from - some will keep records of serial numbers.

Came with the boat so don't know.

I have sent a sales request but the screen does not acknowledge receipt of the request - just a blank page with their logo! I hate bad web design.....