alan
Active member
I just wanted to highlight some good customer service/relations ....
I have a flexible 56W solar panel from Solara (SM225M) which has failed after about four years. After contacting Solara I was told that the guarantee was only valid for two years. /forums/images/graemlins/frown.gif
However, without quibble they offered to sell me a new one at about half price. /forums/images/graemlins/grin.gif Whilst I am not happy that the original panel failed so soon; I am satisfied with their commitment to service and the offer they have made. I hope that the failure of the original panel was a "one-off" !!
Anybody else had these panels fail ??? Mine has an intermittent internal contact when you flex the panel. My reason for going the same route a second time is that the panels are very thin and it fits in a deck area just aft of my mast - I was not able to find another make with the same output power for that size.
I have no relation with Solara except as a customer.
Alan.
Nettuno, Italy.
I have a flexible 56W solar panel from Solara (SM225M) which has failed after about four years. After contacting Solara I was told that the guarantee was only valid for two years. /forums/images/graemlins/frown.gif
However, without quibble they offered to sell me a new one at about half price. /forums/images/graemlins/grin.gif Whilst I am not happy that the original panel failed so soon; I am satisfied with their commitment to service and the offer they have made. I hope that the failure of the original panel was a "one-off" !!
Anybody else had these panels fail ??? Mine has an intermittent internal contact when you flex the panel. My reason for going the same route a second time is that the panels are very thin and it fits in a deck area just aft of my mast - I was not able to find another make with the same output power for that size.
I have no relation with Solara except as a customer.
Alan.
Nettuno, Italy.