boatone
Well-known member
Other threads tell us that thejonesey and Wavey are both off to the south coast - is anyone else contemplating leaving the Thames in the near future?
Not in any way a criticism of their decision to move off the river, but, together, they probably represent a loss of some £1500 or so in licence fees, not to mention the money they have been spending with Thames marinas and support service companies etc.
I know licence fees are only a relatively small part of the total annual cost of keeping a boat on the river, but next week I, and other user representatives, will be attending a Customer Charter sub-group meeting at Reading Towers where the EA will present us with their service offering for this coming season. I have no doubt that it will be offering a reduced level of service compared to last year - even though we have yet again been asked to pay an above inflation increase for 2014 licence fees. It has already been stated that there will be no Summer Assistants this year.
I have no doubt the EA will simply tell us that they will endeavour to provide the best service they can within the resources allotted to them and, as long as they are operating efficiently, that is probably the best we can expect. However, the Customer Charter is nothing more than an aspiration and there are no sanctions or penalties if its objectives are not met.
So, do we continue to whinge and pay up, even though all the evidence is that service levels will continue to decline, or do we say "ENUF is ENUF" ?
Not in any way a criticism of their decision to move off the river, but, together, they probably represent a loss of some £1500 or so in licence fees, not to mention the money they have been spending with Thames marinas and support service companies etc.
I know licence fees are only a relatively small part of the total annual cost of keeping a boat on the river, but next week I, and other user representatives, will be attending a Customer Charter sub-group meeting at Reading Towers where the EA will present us with their service offering for this coming season. I have no doubt that it will be offering a reduced level of service compared to last year - even though we have yet again been asked to pay an above inflation increase for 2014 licence fees. It has already been stated that there will be no Summer Assistants this year.
I have no doubt the EA will simply tell us that they will endeavour to provide the best service they can within the resources allotted to them and, as long as they are operating efficiently, that is probably the best we can expect. However, the Customer Charter is nothing more than an aspiration and there are no sanctions or penalties if its objectives are not met.
So, do we continue to whinge and pay up, even though all the evidence is that service levels will continue to decline, or do we say "ENUF is ENUF" ?
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